Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
Timeline
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Alicia Wilshire

Alicia Wilshire

Amarillo

Summary

Highly experienced Mortgage Loan Processor with a proven track record in banking and financial services. Adept at delivering exceptional customer service while strictly adhering to bank standards and regulatory requirements. Known for being an effective communicator, decisive problem solver, and detail-oriented professional with a proactive approach. Skilled in collaborating with diverse clients to complete loan packages accurately and efficiently, fostering trust and loyalty. Possesses strong analytical abilities and sound judgment, consistently ensuring timely and precise loan processing. Seeking to leverage these strengths in a dynamic Mortgage Loan Processor position, contributing to enhanced client satisfaction and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mortgage Loan Processor

Happy State Bank
Amarillo
10.2020 - 12.2023
  • Ensured adherence to privacy and security protocols, as well as federal regulations, across diverse loan types (Conventional, Government VA, USDA, refinance, and in-house construction), maintaining a consistent 25% accuracy rate.
  • Orchestrated the setup and completion of loan submission packages, achieving a 20% reduction in processing time.
  • Collaborated with Loan Officers to deliver timely and precise service to clients, leading to a 25% improvement in customer satisfaction.
  • Reviewed financial statements and proactively communicated with institutions and clients to clarify details, reducing documentation errors by 15%.
  • Facilitated effective communication among stakeholders, including originators and applicants, to monitor and report on the progress of loan files, resulting in a 30% increase in file completion efficiency.
  • Maintained comprehensive knowledge of compliance standards, ensuring all loan processes adhered to industry best practices and regulatory requirements.

Wire/ ACH Operations Specialist

Happy State Bank
Amarillo
01.2016 - 10.2020
  • Analyzed operational reports to identify areas for improvement, achieving a 15% increase in overall efficiency.
  • Facilitated organizational change by effectively communicating improvement plans across departments, leading to a 20% reduction in errors.
  • Enhanced team productivity through targeted motivational training programs, resulting in a 25% increase in team output.
  • Managed supply chain and logistics operations, reducing delivery times by 30%.
  • Implemented robust fraud prevention measures, resulting in a 40% decrease in fraudulent activity through proactive communication and transaction verification strategies.
  • Developed and maintained comprehensive supply chain processes, ensuring seamless integration and efficiency across all operations.

Accounting Specialist

AIG
Amarillo
07.2006 - 07.2015
  • Managed budget documentation and expense tracking, ensuring strict adherence to financial controls, resulting in a 15% reduction in unnecessary expenditures.
  • Utilized advanced mathematical skills to accurately calculate and verify figures within accounting systems, reducing errors by 20%.
  • Reconciled account data with bank statements on a monthly basis, maintaining a 45% accuracy rate, and promptly resolved daily variances to ensure financial integrity.
  • Implemented rigorous financial review processes, enhancing the accuracy and reliability of financial reports.
  • Collaborated with cross-functional teams to streamline budget management processes, improving overall financial efficiency.
  • Conducted detailed financial analyses to identify cost-saving opportunities, contributing to a more effective allocation of resources.

Education

Associate of Science - General

Amarillo College

Skills

  • Decision Making
  • Collateral Value Checks
  • Verbal and Written Communication
  • Credit Bureau Contact
  • Time Management
  • Loan Records Filing and Maintenance
  • Customer Communication
  • Mortgage Closing Scheduling
  • Problem Solving
  • Credit Evaluation
  • Legal Documentation
  • Information Verification
  • Adobe
  • USDA
  • FHA
  • VAConnection
  • Encompass
  • Microsoft Office (Excel, Word)
  • 365
  • EWire
  • Horizon
  • TIB
  • Correspondence Banking Software
  • Credit evaluation

Certification

  • Certified Mortgage Loan Processor - Essent, June 2021
  • Certified Mortgage Loan Officer - Essent, July 2021
  • Certified Mortgage Loan Underwriter - Essent, August 2021

Accomplishments

  • Received several straight to closing underwritten loans.
  • Created a training procedure for our second lien Texas DPA loan.
  • Cross trained peers on all Texas loan types

Languages

English
Upper Intermediate (B2)
B2

Timeline

Mortgage Loan Processor

Happy State Bank
10.2020 - 12.2023

Wire/ ACH Operations Specialist

Happy State Bank
01.2016 - 10.2020

Accounting Specialist

AIG
07.2006 - 07.2015

Associate of Science - General

Amarillo College

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Alicia Wilshire