Alice Moses Dunkrah
Abuja
Summary
A goal oriented professional with a proven track record in management, leadership, effective communication and resilience. Exceptional at proffering solution through problem solving skills with experience in data analysis, training and knowledge transfer. Confident in bringing value and success to your organization.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work history
Sales representative
Report owls
05.2024 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer concerns promptly to maintain satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Analyzed customers credit reports highlighting inaccuracies, discrepancies and negative accounts convincing customers to dispute.
- Helped customers understand the need for a good credit report
- Taught customers how to maintain a good credit report.
Sales representative - Outbound Qualifier
Insurance Supermarket
04.2022 - 04.2024
- I Provided information and answered questions about the company's insurance products and services
- I Scheduled meetings or calls between potential clients and insurance agents
- I ensured that the leads are properly informed and prepared for these appointments
- I exceeded the number of qualified leads generated within a specified time frame (daily, weekly, monthly)
- Achieved a high conversion rate of leads to appointments or sales
- I continuously provided feedback on lead generation and qualification processes to help improve overall efficiency.
Performance Manager
YHS financial consulting limited
Lagos
11.2021 - 02.2022
- As a Performance Manager at YHS Financial Consulting Limited, I played a vital role in enhancing the overall performance of the organization
- My responsibilities included managing and improving performance metrics and key performance indicators (KPIs) to drive operational efficiency and productivity
- I worked closely with cross-functional teams to identify areas for improvement and develop strategies to optimize performance outcomes
- Successfully implemented performance evaluation systems, conducting regular assessments to measure individual and team performance against established goals and targets
- Provided constructive feedback and coaching to team members, supporting their professional growth and helping them maximize their potential.
Education
Postgraduate Diploma/ public Administration -
National Open University Nigeria
Bachelor of Science/Zoology - undefined
University of ilorin
Skills
- Communication - Verbal communication, Written communication, Presentation skills
- Critical Thinking - Analytical thinking, problem-solving, decision-making
- Emotional Intelligence - Self-awareness, empathy, relationship management, Emotional resilience
- Fast Learning - Quick grasp of new concepts, rapid skill acquisition, self-directed learning, information retention and application
- Time management
- Multitasking
- Teamwork
- Technical proficiency
Custom
08184490785, 08087552041
Personal Information
- Date of birth: 07/19/98
- Gender: Female
- Nationality: Nigerian
Timeline
Sales representative
Report owls
05.2024 - Current
Sales representative - Outbound Qualifier
Insurance Supermarket
04.2022 - 04.2024
Performance Manager
YHS financial consulting limited
11.2021 - 02.2022
Bachelor of Science/Zoology - undefined
University of ilorin
Postgraduate Diploma/ public Administration -
National Open University Nigeria
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