Virtual Assistant
Vinci Nigeria
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
