Alice Abiola
Ibadan, Oyo State
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MTN
Abeokuta
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints through video calls and proper communication
- Assisted customers in navigating company address and website
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
English Teacher
Taiyelolu Memorial College
Osun State
10.2021 - 10.2022
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
Education
Bachelor Of Arts Education - English Education
Osun State University
Ipetu Ijesha, Osun State11.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Skills
- Active Listening
- Microsoft Word
- Order Fulfillment
- Customer Relations
- Microsoft PowerPoint
Timeline
Customer Service Representative
MTN
01.2023 - 11.2023
English Teacher
Taiyelolu Memorial College
10.2021 - 10.2022
Bachelor Of Arts Education - English Education
Osun State University