Ali Salome
Lagos
Summary
I am a seasoned professional with a wealth of experience in sales support, operations management, business development, account management, and customer service. With a proven track record of driving revenue growth, building strong client relationships, and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
SENIOR SALES SUPPORT /OPERATIONS EXECUTIVE
Mitsumi Distributions Limited
06.2022 - Current
- Provide support to Sales Staff on data analysis, reporting and update of sales activity
- Compiling a daily sales leads/projection, assigning leads to the sales department, and providing sales data and guides to the sales team
- Handling administrative tasks for the company and its executives and management teams
- Onboarding of sales leads/ new customers
- Keeping records and preparing weekly report on lead development and general sales activities
- Providing weekly update on the progress of orders placed with partners
- Resolving customers query when need arises
- Interacting with Original Equipment Manufacturer (OEM) on better pricing and rebates/discount to aid sell out of products and services
- Identify new sales lead and managing existing clients.
BUSINESS DEVELOPMENT/ACCOUNT MANAGEMENT
Technology Distributions Limited
05.2015 - 05.2022
- Driving revenue growth by identifying opportunities for expansion within existing accounts and securing new business through referrals or recommendations from satisfied clients
- Generating leads through various channels such as cold calling, email campaigns, networking events, and social media outreach
- Developing proposals, pitches, and presentations to showcase the company's products or services and persuade potential clients or partners to collaborate
- Liaison between clients, advocating for the client's needs and priorities internally and with OEM while also representing the company's interests to the client
- Seeking feedback from clients and internal stakeholders to continuously improve processes, products, and services in line with industry trends and best practices in account management
- Collaborating with internal teams such as sales, customer support, product management, credit control, logistics and finance to ensure seamless delivery of services and support to clients
- Tracking key performance indicators (KPIs) such as client satisfaction scores, retention rates, and revenue growth based on client’s data to identify trends and areas for improvement
- Negotiating contracts, pricing, and terms of service with clients and OEM to ensure mutual satisfaction and value
- Monitoring contract expiration dates and proactively initiating renewal discussions
- Addressing any issues or concerns raised by clients in a timely and effective manner which involves troubleshooting technical problems, resolving billing disputes, or providing additional training or support
- Developing strategic account plans to achieve both short-term and long- term objectives by collaborating with internal teams such as sales, marketing, and product development to deliver solutions that meet client needs
- Identifying opportunities for upselling or cross-selling based on the client's business needs and objectives
- Building and maintaining strong relationships with clients by understanding their needs, concerns, and objectives regularly via communication through emails, phone calls, or meetings.
CUSTOMER SERVICE ASSOCIATE (NATIONAL YOUTH SERVICE CORPS)
TAN ENERGY RESOURCES
02.2014 - 03.2015
- Responsible for assisting customers with inquiries, concerns, and requests via various channels such as phone, email, chat, or in-person
- Providing relevant and accurate information to customers about products, services, policies, and procedures
- Processing order placement, processing returns, and handling exchanges
- This involves navigating order management systems and ensuring transactions are completed accurately
- Handling customer complaints professionally and efficiently into positive customer experience by offering solutions and ensuring customer satisfaction
- Maintaining customer databases with accurate information, including contact details, preferences, and interactions
- Escalating Issues, When necessary, to higher levels of support or management.
CUSTOMER SERVICE REPRESENTATIVE
Access Bank Plc. (Defunct Intercontinental Bank)
01.2011 - 12.2011
- Responding to customer inquiries via various channels such as phone calls, emails, live chat, or social media
- Resolving customer issues and complaints promptly and effectively which may involve troubleshooting technical problems, addressing billing discrepancies, or coordinating with other departments to find timely solutions
- Educating customers about the company's products or services, including features, pricing, and usage instructions to help customers make informed decisions and enhances their overall experience
- Assisting customers with placing orders, processing returns, or tracking shipments
- This includes verifying customer information, updating order statuses, and ensuring timely delivery of products or services
- Updating and maintaining accurate records of customer interactions, inquiries, complaints, and resolutions in the company's database or CRM system
- This ensures that customer information is readily available for future reference
- Following up with customers to ensure that their issues have been resolved satisfactorily and that they are satisfied with the outcome by demonstrating proactive customer service and helps build long-term relationships
- Providing feedback to management about recurring issues, customer trends, or areas for improvement in products, services, or processes
- Keeping abreast of product updates, industry trends, and best practices in customer service.
Education
MASTER OF BUSINESS ADMINISTRATION (IN VIEW) -
University of Lagos, Nigeria
01.2021
Professional Postgraduate Diploma in Customer Relationship Management -
The Institute of Customer Relationship Management, Lagos
01.2014
HIGHER NATIONAL DIPLOMA | Urban and Regional Planning -
The Federal Polytechnic, Ilaro, Ogun State
01.2013
Senior Secondary School Leaving Certificate -
Our Lady of Apostles Secondary School, Yaba
01.2005
Primary School Leaving Certificate -
Command Children School, Yaba
01.1999
Skills
- Sales Support
- Customer Service Management
- Operations Management
- Account Management and Client Relationship Building
- Process Improvements
- Business Development
- Cross-functional Collaboration
- Problem-solving
- CRM Systems and Sales Tools Utilization
Timeline
SENIOR SALES SUPPORT /OPERATIONS EXECUTIVE
Mitsumi Distributions Limited
06.2022 - Current
BUSINESS DEVELOPMENT/ACCOUNT MANAGEMENT
Technology Distributions Limited
05.2015 - 05.2022
CUSTOMER SERVICE ASSOCIATE (NATIONAL YOUTH SERVICE CORPS)
TAN ENERGY RESOURCES
02.2014 - 03.2015
CUSTOMER SERVICE REPRESENTATIVE
Access Bank Plc. (Defunct Intercontinental Bank)
01.2011 - 12.2011
MASTER OF BUSINESS ADMINISTRATION (IN VIEW) -
University of Lagos, Nigeria
Professional Postgraduate Diploma in Customer Relationship Management -
The Institute of Customer Relationship Management, Lagos
HIGHER NATIONAL DIPLOMA | Urban and Regional Planning -
The Federal Polytechnic, Ilaro, Ogun State
Senior Secondary School Leaving Certificate -
Our Lady of Apostles Secondary School, Yaba
Primary School Leaving Certificate -
Command Children School, Yaba
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