Summary
Overview
Work History
Education
Skills
Coursework
Awards
Timeline
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ALFRED OVOANERHI AGOFURE

Benin City,ED

Summary

Focused and zealous individual with high integrity and good team spirit, exhibiting strong interpersonal skill and an ability to analyse issues and proffer requisite solutions to help the organization achieve its aim, objectives and mission in a competitive environment.

Overview

20
20
years of professional experience

Work History

Transaction Services Supervisor (Assistant Head of Operations)

Guaranty Trust Holding Company (GTCO)
Benin City, Edo
07.2020 - 09.2025
  • Managing approximately 30 customers' request and transactions to ensure customers satisfaction
  • Resolving customer complaints and ensure proper follow up and timely resolution.
  • Ensure proper rendition of weekly and monthly report to internal and external bodies are done and accurate
  • Reconciliation and proofing of Branch General and internal ledgers.
  • Vault and ATM management, ATM maintenance and supervision to easy customers' usage.
  • Handling ATM proofing and reconciliation to ensure the bank is protected, compliant and check for leakages.
  • Preparation of Withholding tax and VAT schedules for the branch to ensure compliance with government regulations.
  • Service champion of the branch

Vault Custodian

Guaranty Trust Holding Company (GTCO)
Benin City, Edo
06.2020 - Current
  • Efficient cash & vault management, seamless transaction processing and proofing of internal ledgers
  • Maintain set threshold for mutilated and low bills; 0.02%;2% of vault limit.
  • Ensure global vault limit must does not exceed 5 times in a month with adequate insurance.
  • Managing customers' requests and transactions promptly

Customer Service Supervisor

Guaranty Trust Holding Company (GTCO)
Benin City, Edo
05.2017 - Current
  • Collection of cash and instrument deposits over the counter, processing and payment of cash and instrument withdrawals, processing of funds transfer and e-payment services.
  • Engaging customers in discussions about the Banks products and services.
  • Offering all Bank services to customers based on their classifications.
  • Ensuring existing customer relationship is maintained.
  • Proffering prompt solutions to approximately 35 customers' related issues on a daily basis.

Regional Cash Officer/ATM Custodian

Guaranty Trust Holding Company (GTCO)
Benin City, Edo
05.2013 - 05.2017
  • Managing mutilated notes.
  • Vault management.
  • Interfacing with CBN.
  • Ensuring branches are within the approved insurance limit.
  • Managing fake notes.
  • Interfacing with CIT companies for cash deliveries and evacuations.
  • Sourcing of cash
  • Maintain 100% compliance to set threshold for teller cash holding (not more than #2mm).
  • Manage teller activities and resolves their disputes.
  • Ensure 24 hours reversal of on us dispense error daily.
  • Achieve 98% ATM uptime.
  • Ensure compliance to KYC/CBN directives.
  • Daily checking of Tellers batches
  • Resolution of customer's dispute
  • Timely rendition of reports [Daily, Weekly and Monthly]

Domestic Operations Officer

Integrated Corporate Services Limited
Benin City, Edo
06.2008 - 05.2013
  • Company Overview: Seconded to Guaranty Trust Holding Company
  • Issuing of draft and cash in transit
  • Booking and liquidating of time deposit
  • Posting of cash advances process and retirement
  • Posting of capex and request
  • Funds transfer [Local and international}
  • Preparing and remitting of W.H.T, P.A.Y.E and V.A.T to appropriate government agencies
  • Posting of salaries.
  • Seconded to Guaranty Trust Holding Company

Clearing Representative

Integrated Corporate Services Limited
08.2005 - 05.2008
  • Ensure daily clearing figure from branches within the clearing zone is accurate
  • Ensure all clearing instruments are properly stamped and encoded
  • Ensure discs and diskettes containing clearing files are properly labeled and formatted
  • Must ensure your sub banks does same and must be vetted before proceeding to the clearing house as a settlement bank clearing representative
  • All figures must be confirmed accurate and same transmitted to the bank's CBN operating account on a daily basis
  • Preparation and dispatch of caution notices

Education

B.sc (Hons) - Accounting

University of Benin
Benin City
01.2010

Ordinary Diploma - Accounting

Federal Polytechnic Oko
Oko
01.2004

Senior Secondary School Certificate - undefined

Tuomo Grammar School
Tuomo
01.2000

Skills

  • Financial Analysis
  • Credit Analysis
  • Customer Service
  • Microsoft Office
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Coursework

  • Fraud prevention, detection and control
  • Anti money laundering in Nigeria
  • Cyber security and Data Privacy.
  • Customer excellence training
  • Time management: Planning and prioritizing your time

Awards

  • MD award, Most focused Transaction Officer of the year 2011
  • Milestone award 2023 (Progressive 10 years in service)
  • Best Regional KPMG Audit performer 2024

Timeline

Transaction Services Supervisor (Assistant Head of Operations)

Guaranty Trust Holding Company (GTCO)
07.2020 - 09.2025

Vault Custodian

Guaranty Trust Holding Company (GTCO)
06.2020 - Current

Customer Service Supervisor

Guaranty Trust Holding Company (GTCO)
05.2017 - Current

Regional Cash Officer/ATM Custodian

Guaranty Trust Holding Company (GTCO)
05.2013 - 05.2017

Domestic Operations Officer

Integrated Corporate Services Limited
06.2008 - 05.2013

Clearing Representative

Integrated Corporate Services Limited
08.2005 - 05.2008

B.sc (Hons) - Accounting

University of Benin

Senior Secondary School Certificate - undefined

Tuomo Grammar School

Ordinary Diploma - Accounting

Federal Polytechnic Oko

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ALFRED OVOANERHI AGOFURE