Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

ALFRED NANRE MAMDAM

Plateau State

Summary

Enthusiastic and results-driven professional with a B.Sc. in General and Applied Psychology and diverse expertise in customer service, administration, sales & marketing, virtual assistance, and research. Recognized for delivering exceptional client experiences, improving operational efficiency, and driving business growth. Over 2 years of proven success as a Customer Success Manager and Virtual Assistant, with strong skills in CRM systems, digital tools, team collaboration, and strategic planning. Adept at problem-solving, data analysis, and leveraging technology to enhance productivity. Certified in ALX AI, ALX Virtual Assistance, ITF Graphic Design, and Professional Foundations with ALX.

Overview

4
4
years of professional experience
5
5
Certifications

Work History

Virtual Assistant

Boomog Consultancy.Ltd
11.2024 - Current
  • Organized and managed executive schedules, improving time efficiency by 40% through structured calendar planning and task prioritization.
  • Enhanced company-client communication channels, resulting in a 30% increase in client response rate.
  • Provided administrative and technical support, ensuring smooth day-to-day business operations.
  • Managed digital files, prepared professional documents, and coordinated virtual meetings with 100% accuracy.

Direct Marketer

Study Express Nigeria
02.2023 - 04.2024
  • Developed and implemented marketing strategies to attract new clients.
  • Built and maintained relationships with prospective customers, achieving significant lead conversions.
  • Represented the brand at community events, increasing brand awareness.

Customer Success Manager

Lebiente`re Enterprises
11.2021 - 12.2022
  • Managed customer accounts, ensuring 40% upsell growth through tailored product recommendations.
  • Improved customer retention from 30% to 60% through trust-building strategies.
  • Handled order processing, client onboarding, and after-sales support with high satisfaction ratings.

Education

Bachelor of Science - General and Applied Psychology

University of Jos

Skills

  • Customer Relationship Management (HubSpot, Zendesk, Zoho, SFDC)
  • Administrative Support & Virtual Assistance (Google Workspace, Microsoft Office, Trello, ClickUp, Mondaycom)
  • Sales & Marketing Campaigns (Mailchimp, Birdsend, Sendinblue, Keap)
  • Research, Data Analysis (SPSS, Excel, R)
  • Social Media Management & Content Creation (Canva, Facebook, Instagram, WhatsApp Business)
  • Problem-Solving & Business Development
  • Excellent Verbal & Written Communication
  • Productivity & Collaboration Tools: Google Workspace, Microsoft Office Suite, Zoom, Slack, Trello, Mondaycom, ClickUp, Loom, Calendly, Zoho, SFDC
  • CRM & Customer Support Tools: HubSpot, Zendesk, Zoho CRM, Freshdesk
  • Marketing Tools: Mailchimp, Sendinblue, BirdSend, Keap, Canva, Buffer, Hootsuite
  • Data & Analytics: Excel (Advanced), SPSS, R, Google Analytics
  • Graphics & Design: Canva, Adobe Spark, ITF Graphic Design
  • Programming & Tech Basics: SQL, C (Basics), Java (Basics), Blockchain Concepts
  • AI Tools: ChatGPT, Jasper, MidJourney, Google AI, ALX AI Tools
  • Other Digital Skills: Social Media Automation, Mobile Graphics, SEO Basics

Certification

ALX AI Career Essentials – ALX Africa

References

Available on request.

Awards

Award Recipient, National Youth Service Corps (NYSC), Oyo State, 2024 Recognized for measurable youth empowerment and inclusiveness projects.

Timeline

Virtual Assistant

Boomog Consultancy.Ltd
11.2024 - Current

Direct Marketer

Study Express Nigeria
02.2023 - 04.2024

Customer Success Manager

Lebiente`re Enterprises
11.2021 - 12.2022

Bachelor of Science - General and Applied Psychology

University of Jos

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ALFRED NANRE MAMDAM