Alfred Osas Egbon
IT Governance Risk & Compliance Officer
Lagos
Summary
Dynamic and results-driven IT Governance, Risk & Compliance (IT-GRC) Officer and IT Systems Support Engineer with over four years of experience in IT service management, change lifecycle execution, and technical support. Proven expertise in Service Transition, having successfully managed 300+ change requests end-to-end, ensuring seamless IT service implementations with minimal business disruption.
Spearheaded the development of an automated change management portal, significantly reducing approval-to-implementation timelines and improving operational efficiency. Adept at release management, post-implementation review, asset and application inventory, IT service catalog management, audit exercises, and ISO 20000 recertification.
As an IT Systems Support Engineer, optimized system performance by revitalizing 230+ desktops/laptops, driving cost savings while collaborating within a high-performance team. Passionate about leveraging technology for operational excellence, ensuring compliance, and delivering impactful IT solutions aligned with business objectives.
Overview
7
7
years of professional experience
19
19
Certificates
Work History
IT Change Management Officer (IT-GRC)
Wema Bank
07.2023 - Current
- Controlling the life cycle of any IT change, including operational, strategic, or tactical changes
- The review and approval of changes to IT structure, key accountabilities, and practices
- Performing service catalogue reviews for continued strategic relevance
- Assist in implementing and maintaining IT governance frameworks, ensuring alignment with organizational goals and standards (e.g COBIT)
- Participate in ISO20000 recertification, internal audits and reviews, providing documentation and evidence as required
- Ensuring the effectiveness of disaster recovery plans and review reports on periodic disaster recovery testing.
- Identifying opportunities for process improvement and efficiency gains in compliance activities and maintaining a log
- Maintaining and managing IT assets that are required for the offered IT services, and their configuration items (CIs)
- Planning, scheduling, and controlling the deployment of various releases to ensure minimal disruption to existing services
- Support current state Information Technology (IT) assessments through interviews, data analysis, and the documentation of findings and support the implementation of IT management technology to the business
IT Systems Support Engineer
ASO Savings and Loans PLC
03.2019 - 05.2023
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services and by physical presence.
- Worked in a 3-person team in setting up physical hardware for 200+ workstation upgrade, installing win10 operating system, basic and corporate software installation packages and connecting them to the domain during company-wide upgrade.
- Reduced spending cost for new systems by working in a 3-person team to repair 130+ desktops and laptops as stop-gaps for bad user systems.
- Working in a 2-person team in monitoring and supporting network and enterprise applications (AD, EScan security, Mikrotik dude, sysaid incidents and identity access control) and pushing updates.
- Decommissioned over 100+ desktops, 40+ printers, 6 servers and other old and unused IT equipments for auctioning as cash recovery on used items.
- Registered over 60+ new staff ID cards biometrics and continuous activation and deactivation of staff ID cards for clocking-in and out.
- Monitoring and resolution of ATM errors, internet banking and mail services around day and night shifts.
- Daily backup for company's core banking application database.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Completed physical inventory counts and proper documentation on all systems and other IT equipments.
- Troubleshooting network related issues on systems, switches and routers.
Administrative Officer
Lighthouse Cinema
05.2018 - 12.2018
- Standardized office structures and processes to promote collaboration and increased performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted theater vendors with necessary setup tasks.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
Education
Bachelor of Engineering - Chemical Engineering
Federal University of Petroleum Resources Effurun
Delta State 01.2010 - 2016.03
Skills
Technical Assistance
Certification
Scrum Fundamentals Certified (SFC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Scrum Fundamentals Certified (SFC)
10-2024
ISO/IEC 20000 Lead Implementer (PECB)
06-2024
ITIL® (4) High Velocity IT Course Certificate
06-2024
ITIL® (4) Drive Stakeholder Value Course Certificate
06-2024
ITIL® (4) Direct, Plan and Improve Course Certificate
06-2024
ITIL® (4) Create, Deliver and Support Course Certificate
05-2024
Certificate of course completion on Foundation of Software Testing and Validation
05-2024
Certificate of course completion on API Security Fundamentals
12-2023
Training certification course on ISO-20000 lead implementer
08-2023
Training certification course on COBIT-2019 foundation
08-2023
Certificate of Course completion on Introduction to Data Analytics by IBM
08-2023
IT Change Management Officer (IT-GRC)
Wema Bank
07.2023 - Current
Certificate of course completion on NIST - Cyber Security Framework Foundation
01-2022
Certificate of course completion on Local Area Networking & OSI Model
07-2021
Certificate of course completion on Cyber Threat Detection and Mitigation for Financial Stability (CIBN)
03-2020
Microsoft Technology Associate Certification on Windows Operating systems Foundations
11-2019
Microsoft Technology Associate Certification on Windows Server Administration fundamentals
11-2019
Course completion on SQL Fundamentals
10-2019
Course completion on IT Strategic and Service Management (ITSM/ITIL 4)
05-2019
IT Systems Support Engineer
ASO Savings and Loans PLC
03.2019 - 05.2023
Administrative Officer
Lighthouse Cinema
05.2018 - 12.2018
Environmental and safety management (HSE/ESMI)
05-2018
Bachelor of Engineering - Chemical Engineering
Federal University of Petroleum Resources Effurun
01.2010 - 2016.03
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