ALFRED EGBON
IT Systems Support Engineer
Abuja, Nigeria
Summary
Result-oriented IT systems support engineer with 3+ years of expertise supporting users and IT systems. A thorough, analytical problem solver with strong diagnostic and debugging skills who is committed to seeing problems through to completion. 3+ years track record of success includes reducing spending cost for new systems by working in a 3-person team to repair/optimize 130+ desktops and laptops as stop-gaps for bad user systems.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
10
10
Certifications
Work History
IT Systems Support Engineer
ASO Savings and Loans PLC
Abuja
03.2019 - Current
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services and by physical presence.
- Worked in a 3-person team in setting up physical hardware for 200+ workstation upgrade, installing win10 operating system, basic and corporate software installation packages and connecting them to the domain during company-wide upgrade.
- Reduced spending cost for new systems by working in a 3-person team to repair 130+ desktops and laptops as stop-gaps for bad user systems.
- Working in a 2-person team in monitoring and supporting network and enterprise applications (AD, EScan security, Mikrotik dude, sysaid incidents and identity access control) and pushing updates.
- Decommissioned over 100+ desktops, 40+ printers, 6 servers and other old and unused IT equipments for auctioning as cash recovery on used items.
- Registered over 60+ new staff ID cards biometrics and continuous activation and deactivation of staff ID cards for clocking-in and out.
- Monitoring and resolution of ATM errors, internet banking and mail services around day and night shifts.
- Daily backup for company's core banking application database.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Completed physical inventory counts and proper documentation on all systems and other IT equipments.
- Troubleshooting network related issues on systems, switches and routers.
Administrative Officer
Lighthouse Cinema
Warri, Delta state
05.2018 - 12.2018
- Standardized office structures and processes to promote collaboration and increased performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted theater vendors with necessary setup tasks.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
Education
Bachelor of Engineering - Chemical Engineering
Federal University of Petroleum Resources Effurun
Delta State 01.2010 - 03.2016
Skills
Technical Support
Certification
Environmental and safety management (HSE/ESMI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
ALX-Full stack software developer (ongoing)
08-2022
Certificate of Course completion on NIST - Cyber Security Framework Foundation
01-2022
Certificate of Course completion on Local Area Networking & OSI Model
07-2021
Certificate of course completion on Cyber Threat Detection and Mitigation for Financial Stability (CIBN)
03-2020
Microsoft Technology Associate Certification on Windows Operating systems Foundations
11-2019
Microsoft Technology Associate Certification on Windows Server Administration fundamentals
11-2019
Course completion on SQL Fundamentals
07-2019
Certificate of course completion on IT Strategic and Service Management (ITSM/ITIL 4)
07-2019
Course completion on IT Strategic and Service Management (ITSM/ITIL 4)
05-2019
IT Systems Support Engineer
ASO Savings and Loans PLC
03.2019 - Current
Administrative Officer
Lighthouse Cinema
05.2018 - 12.2018
Environmental and safety management (HSE/ESMI)
05-2018
Bachelor of Engineering - Chemical Engineering
Federal University of Petroleum Resources Effurun
01.2010 - 03.2016
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