ATLASSAN (JIRA)
ALEXANDRA IWERE
Business Development
Lagos
Summary
Personable individual with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in building a strong client relationship and enhancing organizational growth.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
BUSINESS DEVELOPMENT MANAGER
The Herald Nigeria
Lagos
09.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
JUNIOR PROJECT MANAGER
Titan Digital Media
Lagos
09.2022 - Current
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
- Liaised with internal organization and clients and maintained open communication lines on project phases.
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Developed and maintained project documentation for reliable records.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
SUPPORT LEAD/ OPERATIONS/LOGISTICS MANAGER
PackaGo App Limited
Lagos
01.2021 - 08.2022
- Tracked orders and notified customers of status or delay in orders
- Worked with vendors/ customers to schedule over 50 daily pickups and 500 weekly deliveries
- Coordinated dispatching of over 20 drivers to accomplish daily delivery requirements
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Maintained department procedures manual detailing processing requirements for each individual account
- Developed and deployed strategies to save time and expenses associated with goods movement
- Managed and analysed social media engagements and activities
- Initiated a business relationship, and sealed production deals with the foreign manufacturers of PackaGo’s boxes, bags and helmet
- Devised processes to boost long-term business success and increase profit level
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Identified and qualified customer needs and negotiated and closed projects with high success rate
- Handled problematic customers to assist lower-level employees and maintain excellent customer service
- Eased team transitions and new employee orientation through effective training and development.
TEAM LEAD /CLIENT RELATIONS MANAGER
African Brands on STV
Lagos
01.2020 - 12.2020
- Supported team in implementing negotiation tactics and achieving growth objectives and targets
- Conducted interviews with clients and negotiated advertisement plans
- Originated, reviewed, processed, closed advertisement deals with clients
- Maintained and built close relationship with clients through regular contacts and visits
- Liaised with clients by phone emails and text messaging to fix interviews, meet client needs and define expectation
- Covered events and conducted street vox pops.
CUSTOMER SUPPORT REPRESENTATIVE
CarryAm
Lagos
12.2018 - 10.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality services
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Responded to customer needs through competent customer service and prompt problem solving
- Negotiated with vendors to achieve optimal pricing
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Communicated with customers to access and address individual needs, providing timely and quality support via emails, chats and phone calls
- Assisted call in customers with questions and orders.
INTERN
The Nigerian Observer
Edo
05.2017 - 09.2017
- Wrote pieces and news story for publication
- Followed through on sources, contacts and leads to gather information on news stories
- Organized materials, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
- Interviewed sources and developed relationships with informants to obtain vital information for stories
- Used The Nigerian Observer house style and guidelines to make accurate changes and comply with ideal structure
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
- Transcribed interviews.
INTERN
African Independence Television
Edo
04.2017 - 05.2017
- Helped out in the studio to log in music and programs
- Updated Music playlist on the station's twitter account to promote studio activities
- Gathered news worthy information on happening events
- Assisted the OAP's in conducting interviews
- Wrote a script aiding a campaign against street trading.
Education
Bachelor of Science - Mass Communication
Wellspring University
Edo State, Benin City, Nigeria 09.2014 - 09.2018
Senior Secondary Certificate -
Brightfield International Group of Schools
Delta State 09.2007 - 07.2013
Skills
Administrative support
Accomplishments
- Was responsible for over 1000 clients.
- Facilitated seamless, profitable and long lasting partnerships with over 50 companies across diverse industries.
- Increased profit margins by 35%.
- Successfully designed and launched 4 websites.
- Wrote news stories that were published for The Nigerian Observer and a school newspaper.
- Hosted a television show titled "Moments with Alex" for Spring Tv.
Software
SLACK
MICROSOFT OFFICE
ZENDESK
HUBSPOT
CANVA
Timeline
BUSINESS DEVELOPMENT MANAGER
The Herald Nigeria
09.2022 - Current
JUNIOR PROJECT MANAGER
Titan Digital Media
09.2022 - Current
SUPPORT LEAD/ OPERATIONS/LOGISTICS MANAGER
PackaGo App Limited
01.2021 - 08.2022
TEAM LEAD /CLIENT RELATIONS MANAGER
African Brands on STV
01.2020 - 12.2020
CUSTOMER SUPPORT REPRESENTATIVE
CarryAm
12.2018 - 10.2019
INTERN
The Nigerian Observer
05.2017 - 09.2017
INTERN
African Independence Television
04.2017 - 05.2017
Bachelor of Science - Mass Communication
Wellspring University
09.2014 - 09.2018
Senior Secondary Certificate -
Brightfield International Group of Schools
09.2007 - 07.2013
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