ATLASSAN (JIRA)
ALEXANDRA IWERE
Business Development
Lagos
Summary
Personable individual with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in building a strong client relationship and enhancing organizational growth.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
BUSINESS DEVELOPMENT MANAGER
The Herald Nigeria
Lagos
09.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
JUNIOR PROJECT MANAGER
Titan Digital Media
Lagos
09.2022 - Current
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
- Liaised with internal organization and clients and maintained open communication lines on project phases.
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Developed and maintained project documentation for reliable records.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
SUPPORT LEAD/ OPERATIONS/LOGISTICS MANAGER
PackaGo App Limited
Lagos
01.2021 - 08.2022
- Tracked orders and notified customers of status or delay in orders
- Worked with vendors/ customers to schedule over 50 daily pickups and 500 weekly deliveries
- Coordinated dispatching of over 20 drivers to accomplish daily delivery requirements
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Maintained department procedures manual detailing processing requirements for each individual account
- Developed and deployed strategies to save time and expenses associated with goods movement
- Managed and analysed social media engagements and activities
- Initiated a business relationship, and sealed production deals with the foreign manufacturers of PackaGo’s boxes, bags and helmet
- Devised processes to boost long-term business success and increase profit level
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Identified and qualified customer needs and negotiated and closed projects with high success rate
- Handled problematic customers to assist lower-level employees and maintain excellent customer service
- Eased team transitions and new employee orientation through effective training and development.
TEAM LEAD /CLIENT RELATIONS MANAGER
African Brands on STV
Lagos
01.2020 - 12.2020
- Supported team in implementing negotiation tactics and achieving growth objectives and targets
- Conducted interviews with clients and negotiated advertisement plans
- Originated, reviewed, processed, closed advertisement deals with clients
- Maintained and built close relationship with clients through regular contacts and visits
- Liaised with clients by phone emails and text messaging to fix interviews, meet client needs and define expectation
- Covered events and conducted street vox pops.
CUSTOMER SUPPORT REPRESENTATIVE
CarryAm
Lagos
12.2018 - 10.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality services
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Responded to customer needs through competent customer service and prompt problem solving
- Negotiated with vendors to achieve optimal pricing
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Communicated with customers to access and address individual needs, providing timely and quality support via emails, chats and phone calls
- Assisted call in customers with questions and orders.
INTERN
The Nigerian Observer
Edo
05.2017 - 09.2017
- Wrote pieces and news story for publication
- Followed through on sources, contacts and leads to gather information on news stories
- Organized materials, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
- Interviewed sources and developed relationships with informants to obtain vital information for stories
- Used The Nigerian Observer house style and guidelines to make accurate changes and comply with ideal structure
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
- Transcribed interviews.
INTERN
African Independence Television
Edo
04.2017 - 05.2017
- Helped out in the studio to log in music and programs
- Updated Music playlist on the station's twitter account to promote studio activities
- Gathered news worthy information on happening events
- Assisted the OAP's in conducting interviews
- Wrote a script aiding a campaign against street trading.
Education
Bachelor of Science - Mass Communication
Wellspring University
Edo State, Benin City, Nigeria 09.2014 - 09.2018
Senior Secondary Certificate -
Brightfield International Group of Schools
Delta State 09.2007 - 07.2013
Skills
Administrative support
Personalized support
Client Management
Advanced problem solving
Project planning and development
Operations and Logistics Management
Strategic planning and Implementation
Organization and Time Management
Excellent Communication (Written and Verbal)
Team Leadership and Collaboration
Negotiation
Accomplishments
- Was responsible for over 1000 clients.
- Facilitated seamless, profitable and long lasting partnerships with over 50 companies across diverse industries.
- Increased profit margins by 35%.
- Successfully designed and launched 4 websites.
- Wrote news stories that were published for The Nigerian Observer and a school newspaper.
- Hosted a television show titled "Moments with Alex" for Spring Tv.
Software
SLACK
MICROSOFT OFFICE
ZENDESK
HUBSPOT
CANVA
Timeline
BUSINESS DEVELOPMENT MANAGER
The Herald Nigeria
09.2022 - Current
JUNIOR PROJECT MANAGER
Titan Digital Media
09.2022 - Current
SUPPORT LEAD/ OPERATIONS/LOGISTICS MANAGER
PackaGo App Limited
01.2021 - 08.2022
TEAM LEAD /CLIENT RELATIONS MANAGER
African Brands on STV
01.2020 - 12.2020
CUSTOMER SUPPORT REPRESENTATIVE
CarryAm
12.2018 - 10.2019
INTERN
The Nigerian Observer
05.2017 - 09.2017
INTERN
African Independence Television
04.2017 - 05.2017
Bachelor of Science - Mass Communication
Wellspring University
09.2014 - 09.2018
Senior Secondary Certificate -
Brightfield International Group of Schools
09.2007 - 07.2013