Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Software
Music, Brainstorming
Work Availability
Timeline
Hi, I’m

Alex Nwankpa

Information Technology
Oxford,OXF
Alex Nwankpa

Summary

Results-driven Cloud Support Professional with 4+ years of IT support experience and growing expertise in Microsoft Azure environments. Skilled in deploying virtual machines, configuring RDP, managing Azure networking, and setting up secure Windows Server infrastructure in the cloud. Experienced in Office 365, Active Directory, ticketing systems, and end-user support. Proficient in Excel (VLOOKUP), data entry, record management, and systems support. Known for accuracy, analytical thinking, and problem-solving under pressure. Strong communication and organisational skills with experience supporting remote teams and handling sensitive data.

Overview

2025
years of professional experience
7
years of post-secondary education
3
Certificates
2
Languages

Work History

MOTA-ENGIL NIGERIA
Victoria Island, LA

I.T Support
08.2022 - Current

Job overview

  • Installation, maintenance and provision of daily support both hardware and software
  • Receive, prioritize and resolve IT support requests
  • Contributed to development of knowledge base for IT support, reducing resolution times for common issues.
  • Collaborated with IT support teams to swiftly resolve technical issues, minimizing disruptions to business operations.
  • Purchase of IT hardware, software and other things associated with it
  • Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
  • Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
  • Coordinated IT support team to quickly resolve technical issues, maintaining high level of user satisfaction.
  • Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
  • Activating lines for Staffs by sending their VNIN to our Service Providers Partners, AIRTEL, MTN
  • Increased user satisfaction with IT support services, addressing technical concerns in timely manner.

WILDREAMS
Ojodu, Lagos

Virtual Assistant
2 2022 - 10.2023

Job overview

  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Organized and managed team tasks using Trello and Asana.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Streamlined travel arrangements for executives, optimizing itineraries and managing unforeseen changes efficiently.
  • Assisted coworkers and staff members with special tasks on daily basis.

SAFIC TECHNOLOGIES
Port Harcourt, Rivers State

IT & ADMIN SUPPORT
03.2017 - 01.2022

Job overview

  • Use Rem-Scan to determine contaminant
  • Sort soil according to concentration of TPH
  • Alternatively sort contaminated soil for different remediation processes
  • Using the Portable Dry Box to run samples that are above 5% free moisture content
  • Documented, restocked and maintained an international distributor's inventory needs
  • Handled multi-phone lines
  • Office service, data entry, customer service, e-mail communication
  • Providing remote desktop support
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades
  • Installation, maintenance and provision of daily support both hardware and software
  • Receive, prioritize and resolve IT support requests
  • Purchase of IT hardware, software and other things associated with it
  • Correspondence with external service providers, including Internet Service Providers, email service providers, hardware and software suppliers, etc

ZILTEK (RemScan)
Edwards Town SA, South Australia

Virtual Assistant
02.2018 - 12.2021

Job overview

  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Facilitated smooth operations with proficient data entry and document management for various projects.

KEBBI STATE AND PROSPERITIES
Birnin Kebbi, Kebbi

Field and Data Analyst
06.2016 - 07.2017

Job overview

  • Coordinate work with field workers to conform with standards and procedures
  • Preparing seminars and press conferences
  • Addressed resident concerns and managed emergencies and crises
  • Helped to keep strict labor budget within bounds by creating Excel programs that streamlined tedious daily tasks
  • Performed background checks to approve or decline potential residents
  • Retained detailed records in each resident file for all resident interactions
  • Scheduled vendors in timely manner and collaborated with maintenance team to ensure apartments were optimally prepared for new residents
  • Accessed damages and charges for previous residents and reconciled disputes

Daddo Maritime Services
Apapa, Lagos

IT SUPPORT
10.2012 - 2 2014

Job overview

  • Streamlined IT support processes for increased efficiency in addressing user issues and concerns.
  • Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
  • Contributed to development of departmental policies and procedures related to IT support services, improving operational efficiency across board.
  • Streamlined IT support processes for quicker response times and increased user satisfaction.
  • Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
  • Managed relationships with external service providers such as maintenance companies or IT support teams resulting in prompt issue resolution times when needed.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Developed strong rapport with staff members, building trust as reliable resource for IT support needs.
  • Developed comprehensive IT support documentation to facilitate faster issue resolution.
  • Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
  • Increased employee satisfaction with IT support services by implementing centralized helpdesk system for efficient issue resolution.
  • Managed relationships with third-party service providers such as payment gateways, shipping carriers, and IT support teams to ensure seamless operations.

Education

COVENANT POLYTECHNIC
Aba, Abia State

Higher National Diploma from Computer Science
01.2013 - 11.2015

University Overview

  • Advised optimal data architecture and query design.
  • Assisted with data entry.
  • Analyzed students' attitudes and performance before and after the implementation of flexible learning and their relationship.
  • Collaborated with department managers to create monthly reports for workforce planning.

COVENANT POLYTECHNIC
Aba, Abia State

National Diploma from Computer Science
01.2010 - 11.2011

University Overview

  • Assisted with data entry.
  • Analyzed students' attitudes and performance before and after the implementation of flexible learning and their relationship.
  • Collaborated with department managers to create monthly reports for planning.

IKE-OLUWA COMPRESIVE COLLEGE
Lagos

High School Diploma
02.2006 - 06.2008

Skills

Microsoft Excel (PivotTables, VLOOKUP, Conditional Formatting)

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Certification

Information Technology Infrastructure Library (ITIL_V4), NewHorizon, 11/01/20, https://drive.google.com/file/d/1Y3p68G89O8D7bRS4YkYIYpJSVbA1nz5x/view?usp=drivesdk

Personal Information

  • Date of Birth: 08/22/89
  • Nationality: Nigerian

Software

Excel

SAP

Service Desk

Music, Brainstorming

Music:- I love listenoing to music, to help cool my mind


Brainstorming:- Always love solving Problems

Availability
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thursday
friday
saturday
sunday
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Timeline

I.T Support

MOTA-ENGIL NIGERIA
08.2022 - Current

Virtual Assistant

ZILTEK (RemScan)
02.2018 - 12.2021

IT & ADMIN SUPPORT

SAFIC TECHNOLOGIES
03.2017 - 01.2022

Field and Data Analyst

KEBBI STATE AND PROSPERITIES
06.2016 - 07.2017

COVENANT POLYTECHNIC

Higher National Diploma from Computer Science
01.2013 - 11.2015

IT SUPPORT

Daddo Maritime Services
10.2012 - 2 2014

COVENANT POLYTECHNIC

National Diploma from Computer Science
01.2010 - 11.2011

IKE-OLUWA COMPRESIVE COLLEGE

High School Diploma
02.2006 - 06.2008

Virtual Assistant

WILDREAMS
2 2022 - 10.2023

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Alex NwankpaInformation Technology