Summary
Overview
Work History
Education
Skills
Custom Section
Cover Letter
Timeline
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Alex Chukwuebuka

Alex Chukwuebuka

Data Analyst and Customer service representative
Lagos ,Country

Summary

Dependable Data Analyst offers superior record of academic excellence and success in data analytics. Utilises Excel and varied industry-leading software to generate insights and support routine analysis.

Enthusiastic and customer-focused professional with 3+ years of experience in Customer Support and Client Relationship Management. Skilled in handling inquiries, resolving complaints, and driving customer satisfaction in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Data analyst intern

ApTech Computer Education
Enugu , Nigeria
06.2024 - Current
  • Conducted comprehensive data analysis that influenced business strategy development.
  • Performed statistical validation and analysis throughout research and development projects using Tableau and R.
  • Applied knowledge of Classical Test Theory (CTT) in test design, revision and reporting.
  • Assisted in data cleaning and analysis of operational data sets.
  • Helped identify patterns that improved process efficiency.
  • Demonstrated ability to manage datasets, analyze trends, and present insights.

Customer Service Representative

ABC Solutions Inc.
01.2022 - 12.2025
  • Responded to customer inquiries via phone, chat, and email, achieving a 95% satisfactory rate.
  • Provided timely resources to customers while maintaining professionalism and empathy.
  • Collaborated with technical teams to ensure quick turnaround on escalated cases.
  • US-based company providing customer support services.

Customer Support Agent

Global Connect Services
05.2020 - 12.2021
  • Handled 50+ daily customer interactions, including troubleshooting by streamlining ticket prioritization.
  • Maintained accurate customer profiles and feedback records for quality control.
  • Assisted in the development of customer feedback reports for management review.
  • Company specializing in customer support services.

Education

Certificate of Higher Education - Data Analysis

ApTech Computer Education
Enugu
06.2025

B.Sc. - Biochemistry

Enugu State University of Science and Technology
Enugu
08.2024

Skills

  • Customer Support
  • Phone & Email Support
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Data Entry & Record Management
  • Communication & Interpersonal Skills
  • Remote Team Collaboration
  • Word
  • Excel
  • Outlook
  • Powerpoint
  • Problem Solving & Empathy
  • Zendesk
  • HubSpot
  • Google Workspace
  • Slack
  • Microsoft Teams
  • CRM Software

Custom Section

Available upon request

Cover Letter

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Service Representative position at Diverse Lynx. With a proven background in customer support, phone support, and client relationship management, I bring a combination of communication skills, empathy, and technical proficiency that aligns perfectly with Diverse Lynx commitment to excellent service delivery. In my previous roles, I have handled diverse customer needs ranging from phone and chat support to issue escalation and resolution with professionalism and efficiency. My ability to maintain composure under pressure, combined with a genuine desire to assist customers, has consistently resulted in high customer satisfaction ratings. What sets me apart is my focus on problem-solving and customer retention. I am excited about the opportunity to contribute to Diverse Lynx mission and bring my passion for exceptional service to your team. I look forward to the opportunity to discuss how I can contribute to your team. Sincerely, Alex Chukwuebuka.

Timeline

Data analyst intern

ApTech Computer Education
06.2024 - Current

Customer Service Representative

ABC Solutions Inc.
01.2022 - 12.2025

Customer Support Agent

Global Connect Services
05.2020 - 12.2021

Certificate of Higher Education - Data Analysis

ApTech Computer Education

B.Sc. - Biochemistry

Enugu State University of Science and Technology
Alex ChukwuebukaData Analyst and Customer service representative