Oluseyi Kesa
Lagos
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Logistics Assistant
Kas ‘N' Tas & Co. Lagos State
2021.08 - 2023.05
- Documented received materials into the SAP system
- Coordinated driver dispatch to accomplish daily delivery requirements
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Researched the industry to analyze competitors, understand market conditions, and identify trends, opportunities, and threats
- Oversaw daily inventory counts to maintain data accuracy
- Worked with vendors to schedule daily pickups and weekly deliveries
- Tracked orders and notified customers of status or potential delays
- Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- Built long-term relationships due to prompt and courteous service
- Conducted data analysis to identify bottlenecks in the supply chain and develop solutions to optimize operations
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Strengthened communication skills through regular interactions with others
- Managed time efficiently to complete all tasks within deadlines
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Contact Solution Limited (CONSOL)
2018.02 - 2020.09
- Responded to customer requests for products, services, and company information
- Maintained up-to-date knowledge of product and service changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Created and maintained detailed database to develop promotional sales
- Met customer call guidelines for service levels, handle time and productivity
- Investigated and resolved customer inquiries and complaints quickly
- Increased efficiency and team productivity by promoting operational best practices
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Sought ways to improve processes and services provided
- Cross-trained and backed up other customer service managers
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Marketing Officer
Supacell
2015.09 - 2017.05
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Provided feedback to all departments on brand consistency in outbound communications.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Developed innovative and targeted collateral to support overall branding objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coached mar on effective communication tactics with staff and customers regarding organization changes.
- Identified value propositions and key messages for company marketing campaigns.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Data Analyst Intern
Save the Children International
2014.08 - 2016.10
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Monitored and controlled data upload, checking for successful data import and quality.
- Commissioned and decommissioned data sets under mentor supervision.
Education
NCE - Accounting
Federal College of Education, Lagos, Nigeria
Lagos, Nigeria10.2016
Skills
- Inventory management procedures
- Customer Relations
- Lean principles
- Operational Efficiency
- Cost Control
- Company Procedure Adherence
- Professional telephone demeanor
- Recordkeeping
- Accounting principles knowledge
Timeline
Logistics Assistant
Kas ‘N' Tas & Co. Lagos State
2021.08 - 2023.05
Customer Service Representative
Contact Solution Limited (CONSOL)
2018.02 - 2020.09
Marketing Officer
Supacell
2015.09 - 2017.05
Data Analyst Intern
Save the Children International
2014.08 - 2016.10
NCE - Accounting
Federal College of Education, Lagos, Nigeria
Similar Profiles
Kofoworola AtandaKofoworola Atanda
Chief State Counsel at Lagos State Government: Lagos State Mortgage BoardChief State Counsel at Lagos State Government: Lagos State Mortgage Board
Olugbenga Adegbite OgunleweOlugbenga Adegbite Ogunlewe
Head of Mechanical Engineering Department at Lagos State Public Works Corporation Ojodu Berger LagosHead of Mechanical Engineering Department at Lagos State Public Works Corporation Ojodu Berger Lagos
Joy Orisakwe RN,RM,RAEN,BNSCJoy Orisakwe RN,RM,RAEN,BNSC
Chief Nursing Officer, Emergency Department at Lagos State University Teaching Hospital Ikeja Lagos NigeriaChief Nursing Officer, Emergency Department at Lagos State University Teaching Hospital Ikeja Lagos Nigeria