Oluseyi Kesa
Lagos
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Logistics Assistant
Kas ‘N' Tas & Co. Lagos State
08.2021 - 05.2023
- Documented received materials into the SAP system
- Coordinated driver dispatch to accomplish daily delivery requirements
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Researched the industry to analyze competitors, understand market conditions, and identify trends, opportunities, and threats
- Oversaw daily inventory counts to maintain data accuracy
- Worked with vendors to schedule daily pickups and weekly deliveries
- Tracked orders and notified customers of status or potential delays
- Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- Built long-term relationships due to prompt and courteous service
- Conducted data analysis to identify bottlenecks in the supply chain and develop solutions to optimize operations
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Strengthened communication skills through regular interactions with others
- Managed time efficiently to complete all tasks within deadlines
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Contact Solution Limited (CONSOL)
02.2018 - 09.2020
- Responded to customer requests for products, services, and company information
- Maintained up-to-date knowledge of product and service changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Created and maintained detailed database to develop promotional sales
- Met customer call guidelines for service levels, handle time and productivity
- Investigated and resolved customer inquiries and complaints quickly
- Increased efficiency and team productivity by promoting operational best practices
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Sought ways to improve processes and services provided
- Cross-trained and backed up other customer service managers
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Marketing Officer
Supacell
09.2015 - 05.2017
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Provided feedback to all departments on brand consistency in outbound communications.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Developed innovative and targeted collateral to support overall branding objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coached mar on effective communication tactics with staff and customers regarding organization changes.
- Identified value propositions and key messages for company marketing campaigns.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Data Analyst Intern
Save the Children International
08.2014 - 10.2016
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Monitored and controlled data upload, checking for successful data import and quality.
- Commissioned and decommissioned data sets under mentor supervision.
Education
NCE - Accounting
Federal College of Education, Lagos, Nigeria
Lagos, Nigeria10.2016
Skills
- Inventory management procedures
- Customer Relations
- Lean principles
- Operational Efficiency
- Cost Control
- Company Procedure Adherence
- Professional telephone demeanor
- Recordkeeping
- Accounting principles knowledge
Timeline
Logistics Assistant
Kas ‘N' Tas & Co. Lagos State
08.2021 - 05.2023
Customer Service Representative
Contact Solution Limited (CONSOL)
02.2018 - 09.2020
Marketing Officer
Supacell
09.2015 - 05.2017
Data Analyst Intern
Save the Children International
08.2014 - 10.2016
NCE - Accounting
Federal College of Education, Lagos, Nigeria
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