ALAKA OZIOMA COMFORT
Virtual Assistant
Abakaliki,Ebonyi State
Summary
Graduate of Mass Communication (Ebonyi State University) with recent certification in IT Support. Skilled in customer engagement, and service delivery, with a strong passion for delivering excellent customer experiences and providing efficient IT and customer support solutions. Backed by strong work ethic, problem-solving mindset, and determination to climb the corporate ladder, my long-term goal is to become a leadingVirtual assistant recognized for excellence, innovation, and commitment to service delivery. Combining communication background with technical training, I bring a unique ability to simplify complex issues, build strong client relationships, and deliver customer-focused solutions. Eager to build a career as a top tier virtual assistant ,where I can contribute to organizational growth while continuously developing my skills.
Overview
1
1
year of professional experience
5
5
Certifications
Work History
Sales Representative
LIVINGTON FARMS
03.2025 - 10.2025
- Handled all aspects of customer service operations, including inquiries, complaints, and feedback.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Maintained proactive client communication regarding product updates and market adjustments to ensure informed purchasing decisions.
- Oversaw and managed a customer performance appraisal system that resulted in increase in business revenue.
- Reported all operational updates to senior management for review and strategic action.
Volunteer Virtual Assistant
Trufunder_prop
10.2024 - 01.2025
- Conferred with customers to provide information about our services, entered orders, and collected details of complaints.
- Handled customer concerns and provided timely response to customer's enquiries through email
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
- Assisted customers by addressing inquiries and providing product information, enhancing overall customer satisfaction and engagement.
- Collaborated with team members to maintain an organized inventory, which improved product availability for customers.
- Managed company-customer's relationship across multiple social media platforms, providing clarity and support where necessary
Education
Bachelor of Arts (B.A.) - Mass Communication
Ebonyi State University
Ebonyi, Nigeria01.2024
Senior Secondary Certificate Examination (ssce) -
Girls High School Uga
Aguata LGA, Anambra State, Nigeria01.2020
First School Leaving Certificate FSLC - undefined
Central School Uga
Aguata, Anambra State, Nigeria01.2015
Skills
Product knowledge
Calendar management and appointment setting and scheduling
Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills
Excellent management and organizational skills
Proficient data entry and record keeping skills
Ability to multitask and work in a steady-paced environment
Excellent and active listening, negotiation and presentation skills
Competence in building and effectively managing interpersonal relationships at all levels
Excellent client-facing and internal coordination skills, including excellent attention to details
Proper knowledge in the use of customer relationship management tools such as freshdesk,hubspot etc
Certification
IT Support, Digital Witch Support Community, October, 2024.
References
To be provided on request.
Timeline
Sales Representative
LIVINGTON FARMS
03.2025 - 10.2025
Volunteer Virtual Assistant
Trufunder_prop
10.2024 - 01.2025
Bachelor of Arts (B.A.) - Mass Communication
Ebonyi State University
First School Leaving Certificate FSLC - undefined
Central School Uga
Senior Secondary Certificate Examination (ssce) -
Girls High School Uga