Alabi Oluwafunmito
Customer Service Representative
Lagos,Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Hiremote Africa
Lagos , Lagos
04.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Entered orders into Type computer database system.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
Education
Bsc of - Chemistry
01.2019 - Current
Skills
Sales expertise
Timeline
Customer Service Representative - Hiremote Africa
04.2021 - 07.2022
University of Lagos - Bsc of, Chemistry
01.2019 - Current
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