AKUNNE ROMEO IZUCHUKWU
United Nigeria Airlines
Lagos,Lagos State
2
Languages
1
Certification
3
years of post-secondary education
14
years of professional experience
A dedicated professional with expertise in customer service and passenger handling, demonstrating strong communication skills and multicultural adaptability. Proficient in ticketing and reservation systems such as Amadeus and Vidcom GDS, ensuring operational accuracy and attention to detail. Skilled in conflict resolution and emotional intelligence, committed to upholding uniform standards while fostering team collaboration.
Work history
Cabin Crew (Flight Attendant)
1 Year 7 Months- Ensured safety, security and comfort of passengers onboard throughout flight.
- Prepared passengers onboard an aircraft for a safe takeoff and landing.
- Delivered inflight announcements and executed Captain’s instructions consistently.
- Performed thorough security searches and verified serviceability of emergency equipment onboard.
Customer Service Executive
2 Years- Managed communication with passengers during travel disruptions to provide timely updates and assistance. during delays, rescheduling, and operational disruptions
- Exhibited professionalism in interactions with difficult passengers, successfully de-escalating tensions and ensuring a positive resolution
- Attended to passenger inquiries, providing accurate travel information to enhance customer experience
- Perform passenger check-in and ensure documentation compliance
- Issue, re-validate, and modify air tickets using GDS systems
- Coordinate boarding processes and reconcile passenger manifest with cabin crew headcount
Lead Room Attendant
5 Years- Supervised housekeeping operations, maintaining high cleanliness standards that enhanced guest satisfaction
- Trained and coordinated junior staff, improving service delivery and fostering a collaborative team environment
- Conducted inspections of rooms and apartments
- Oversaw inventory management for rooms and bar operations, ensuring availability of supplies for seamless service
Customer Call Agent
1 Year- Managed inbound customer calls addressing complaints and providing service support
- Ensured high customer satisfaction through clear and effective communication
- Guided customers on products and subscription processes to enhance understanding
Education
IATA Foundation - Travel and Tourism with Amadeus Diploma
- Safety & Dangerous Goods Training
- Vidcom GDS Training
- Air Ticketing & Reservation (Amadeus GDS)
- Cabin Crew License
Diploma - Ground Handling & Air Hostess
B.A. - Disaster Management
Skills
Ticketing systems
Attention to Detail & Operational Accuracy
Passenger service
Upholding uniform standards
Conflict resolution
Effective communication
Interpersonal communication
Team collaboration
Certification
- IATA Foundation in Travel and Tourism with Amadeus Diploma. Lagos Aviation Academy|2026
- Safety, Security & Dangerous Goods Training, United Nigeria Airlines | 2025
- Vidcom GDS Training, United Nigeria Airlines | 2023
- Air Ticketing & Reservation (Amadeus GDS), Universal School of Aviation, Lagos | 2022
- Cabin Crew License, Cranfield Aviation School, South Africa | 2016
LANGUAGES
English (Fluent)
Igbo (Fluent)
AWARDS
Outstanding Student of the Year – Avel Flight School, Top Ranker Award – Avel Flight School
Timeline
Cabin Crew (Flight Attendant)
United Nigeria Airlines
2025.01 - 2026.08Read More
Customer Service Executive
United Nigeria Airlines
2023.01 - 2025.01Read More
Lead Room Attendant
Cupid Homes
2016.01 - 2021.01Read More
Customer Call Agent
Wipro BPO
2013.01 - 2014.01Read More
Techno Global University
B.A. from Disaster Management
2011.01 - 2014.01Read More
Avel Flight School
Diploma from Ground Handling & Air Hostess
2013.01Read More
Cranfield Aviation School
from Cabin Crew License
2016.01Read More
Universal School of Aviation
from Air Ticketing & Reservation (Amadeus GDS)
2022.01Read More
United Nigeria Airlines
from Vidcom GDS Training
2023.01Read More
United Nigeria Airlines
from Safety & Dangerous Goods Training
2025.01Read More
Lagos Aviation Academy
IATA Foundation from Travel and Tourism with Amadeus Diploma
2026.01Read More