HubSpot, Trello, Asana, Slack, Microsoft Team, Google Chat, Calendly, Freshdesk, Mondaycom,Zapier,Apolloio,Clocify, Zoom, Microsoft Meet
Stella Ngozi Akudo
Executive Virtual Assistant
Onitsha,AN
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Client Relation Executive
Forward Point Accounting
06.2024 - 10.2024
- Company Overview: London UK
- Ensuring follow-up on client interactions to maintain engagement and demonstrate commitment to customers
- Collaborating with internal teams to ensure timely service delivery
- Gathering client feedback to identify areas for improvement
- Preparing reports on client interactions and satisfaction metrics
- London UK
Business Development Manager
Parkview consult and logistics
06.2022 - 03.2024
- Company Overview: lagos Nigeria
- Identifying new business opportunities through market research, trend analysis, and potential partnerships
- Maintaining and fostering relationships with clients, partners, and stakeholders; negotiate deals
- Develop and execute strategic plans to drive company growth
- Lagos Nigeria
Administrative Virtual Assistance
Lacrown Freight and Logistics
06.2018 - 09.2019
- Company Overview: Lagos Nigeria
- Performing administrative tasks: email management, scheduling, file organization, and correspondence
- Managing data: maintain databases, update records, and create accurate, confidential reports
- Facilitating communication: coordinate with teams, clients, and external parties; handle calls and inquiries
- Lagos Nigeria
Marketing/Sales Representative
Fortune Careers Limited (Neolife International)
01.2016 - 02.2018
- Company Overview: Lagos Nigeria
- Responsible for identifying and generating leads or prospects for the company's products or services
- This involves conducting market research, cold calling, networking
- Building and Nurturing Relationships, Once leads are identified, work on building and nurturing relationships with potential customers by engaging in active communication, follow-up calls
- Closing deals and achieving sales targets set by the company
- Lagos Nigeria
Account Officer
Ebesun Company Nigeria Limited
04.2004 - 09.2005
- Company Overview: Lagos Nigeria
- Responsible for building and maintaining strong relationships with clients, which involves understanding clients' needs, providing personalized services
- Analyzing financial data and preparing reports to assess the financial health of clients or accounts
- Reviews financial statements, balance sheets, and other relevant documents to evaluate performance
- Lagos Nigeria
Education
Masters of Business Administration (MBA) - Human Resources Management
Lagos State University
Lagos, StateHND - Business Administration and Management
Federal Polytechnic Oko
Oko, Anambra StateSkills
Administrative Virtual Assistance
Certification
Zenith School of Computer Studies, 2001
Software
Interests
Strategy and problem-solving
Productivity and time management
Sales and revenue growth
Professional networking
Software as a Service (SaaS
Reading, Side Hustle, Mentoring
Key Strengths:
1. Communication: Strong writing and verbal communication skills.
2. Analysis: Ability to analyze data, identify patterns, and draw meaningful insights.
3. Problem-solving: Strong problem-solving skills, with the ability to think strategically and creatively.
Career Goals:
1. Business growth: Seeking to drive business growth through innovative marketing strategies and technological solutions.
2. Thought leadership: Aspiring to establish yourself as a thought leader in your industry.
3. Professional development: Committed to ongoing learning and professional development..
Timeline
Client Relation Executive
Forward Point Accounting
06.2024 - 10.2024
Business Development Manager
Parkview consult and logistics
06.2022 - 03.2024
Administrative Virtual Assistance
Lacrown Freight and Logistics
06.2018 - 09.2019
Marketing/Sales Representative
Fortune Careers Limited (Neolife International)
01.2016 - 02.2018
Account Officer
Ebesun Company Nigeria Limited
04.2004 - 09.2005
HND - Business Administration and Management
Federal Polytechnic Oko
Masters of Business Administration (MBA) - Human Resources Management
Lagos State University
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