Salesforce CRM
AKPOFURE FLORA ISIOMA
Business Development Manager
Lagos
Summary
Skilled Business Development leader offering 7 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
BUSINESS DEVELOPMENT/SALES ADVISOR
FMG RESOURCES LIMTED
Lagos
07.2020 - Current
- Led cross- functional teams to create impactful messaging, demand generation programme and sales tools
- Exceeded quarterly goal by 23%
- Created alternative business plan to improve customer relationship
- Set up and maintained global account management and reporting tools and processes
- Collaborated with account executives to penetrate new accounts, identify potential customers
- Identified investment opportunity, threats and challenges to accurately forecast company budgets.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Exceeded goals for new accounts in single sales cycle.
- Set up calendar with customer birthdays and other special events for personal touch.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Scheduled appointments and managed master calendar.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Performed research to uncover potential target areas, markets and industries.
BUSINESS DEVELOPMENT EXECUTIVE/ TEAM LEAD
Zeconia Global Investment Limited
Lekki, Lagos Nigeria
03.2016 - 06.2020
- Consistently exceeded quotas through penetration of new accounts, achieves triple-digit year-on-year growth in territory business base accounts, exceeds yearly targets by at least 37% year-on-year in last 3years
- Currently managing highest volume account in assigned territory
- Responsible for forming partnerships, strategic client relationships, and other professional contacts in target markets to bring in new clients
- Develops effective plans, industry intelligence, consumer knowledge and strategic initiatives to support continual improvement of business’s overall performance
- Contact potential clients, maintain relationship of existing relationships, improves sales and ensures consistent business growth targets were met
- Conduct research to identify new markets and customer needs, continuously review business processes, policies, systems, and behavior across all customer touch points to ensure optimal customer satisfaction
- Collaborates with other business units to improve total customer experience across entire organization
- Resolves customer issues and enquiries, and renders before and after-sales service
- Organized focus groups to design best marketing strategy for product offerings, launched new sales training programs to drive continuous profitability improvements and maximized revenues in several programs by implementing creative sales training techniques
- Evaluates market trends and recommends marketing budget allocations to top management; involved in quoting prices, credit terms and other bid specifications.
SALES COORDINATOR
Niecoom Consult
06.2013 - 07.2014
- Ensured equipment and materials met requirements, processed all orders and maintained accurate sales records
- Provided after-sales support to clients, kept customers informed of delivery dates and delays and resolved all customer challenges and concerns
- Stored and sorted financial and non- financial data in electronic forms and presented weekly sales reports to management
- Monitored sales team’s progress, identified any shortcomings and proposed improvements; adhered to company laws and policies
- Made company's products and services as attractive to potential customers as possible.
- Managed over 50 customer per day
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Set up appointments with potential and current customers to promote new products and services
- Compiled client profiles and entered information into operating system
INEC OFFICIAL
01.2011 - 04.2011
- Was involved in registration and authentication of voters, and supported other officials in managing election process.
Education
Salesforce Sales Operations Professional Certificate on coursera Training on Customer Analytics -
University of Pennsylvania
Cousera 02.2019 - Current
Bachelor of Science - Edu, Economics and Statistics Education
University of Benin
Edo Nigeria 01.2008 - 06.2014
Senior Secondary School Certificate -
Demonstration Secondary School
Delta Ngeriad 07.2000 - 01.2006
Skills
Business development and planning
undefinedAccomplishments
- Spearheaded the set-up of a trade partnership agreement with a new client with a transaction value of 1Billion Naira
- Currently managing the Shoreline Well Intervention Account
- Won the contract renewals of Eroton Exploration & Production Company Limited, Eroton, Midwestern Oil & Gas Company Limited and Avaim.
Software
Hubspot
Asana
Clickup
Dubsado
Timeline
BUSINESS DEVELOPMENT/SALES ADVISOR
FMG RESOURCES LIMTED
07.2020 - Current
Salesforce Sales Operations Professional Certificate on coursera Training on Customer Analytics -
University of Pennsylvania
02.2019 - Current
BUSINESS DEVELOPMENT EXECUTIVE/ TEAM LEAD
Zeconia Global Investment Limited
03.2016 - 06.2020
SALES COORDINATOR
Niecoom Consult
06.2013 - 07.2014
INEC OFFICIAL
01.2011 - 04.2011
Bachelor of Science - Edu, Economics and Statistics Education
University of Benin
01.2008 - 06.2014
Senior Secondary School Certificate -
Demonstration Secondary School
07.2000 - 01.2006
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