Akpan Isreal
Summary
Dynamic Call Center Representative with proven expertise at MEDLOG in enhancing customer satisfaction through effective communication and adept problem-solving. Skilled in customer relationship management and data management, I consistently resolved complaints with empathy, contributing to a positive customer experience and fostering loyalty.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Representative
MEDLOG
Lagos , Nigeria
01.2020 - 11.2025
- Assisted customers by answering inquiries and providing product information.
- Documented customer interactions accurately in the company database.
- Resolved customer complaints with empathy and professionalism during calls.
- Updated databases with new and modified customer data.
- Utilized call center software to monitor call flow and manage ticketing systems.
Education
Bachelor of Science - Accounting
Novena University
Delta, Nigeria 12.2021 - 07.2025
Skills
- Am good at communication,
Know on how to attend to customer
- Customer relationship management
- Customer data management
- Product knowledge
- Customer support strategies
- Effective communication
- Adaptability
- Sales expertise
Languages
English
Beginner (A1)
A1
Timeline
Bachelor of Science - Accounting
Novena University
12.2021 - 07.2025
Call Center Representative
MEDLOG
01.2020 - 11.2025