Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
RESEARCH INTERESTS
Volunteering & Leadership Experience
Interests
Reading and learning new language
Timeline
Teacher
AKPA CHINASA GLORIA

AKPA CHINASA GLORIA

Student
Abuja

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Receptionist

Chitis Place Eatery
01.2021 - 01.2022
  • - Managed front-desk operations, including receiving customers, handling reservations, and responding to inquiries
  • - Developed and implemented effective communication strategies to improve customer engagement and satisfaction

Receptionist

Tommyln Hotel
01.2021 - 01.2022
  • - Coordinated front-desk operations, including check-in/check-out, room assignments, and guest services
  • - Collaborated with the housekeeping team to ensure high levels of cleanliness and maintenance

Assistant Customer Relations Officer

Geonanie ICT Centre
01.2020 - 01.2021
  • - Provided exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • - Collaborated with the technical team to resolve customer complaints and improve service delivery

Sales Representative

Aliban De Great
01.2017 - 01.2018
  • - Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction

Education

HND - Public Administration

Institute of Management and Technology
Enugu
01.2023

OND - Public Administration

Institute of Management and Technology
Enugu
01.2020

High School Diploma - Education

Citizens Princes & Princess Secondary School
Nkpor Agu
01.2017

Skills

Effective language proficiency

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Certification

(Full list of 32 certificates submitted separately):

Accomplishments

  • Recognized for outstanding performance and contributions in different roles.
  • Leadership Award: Received the Leadership Award for outstanding leadership and dedication to community service (2017)
  • Community Service Award: Received the Community Service Award for exceptional contributions to community development and social welfare (2017)
  • Award of Merit: In Recognition Of My Exceptional And Excellent Qualities As A Student Of Public Administration.
  • Award of Excellence : Most Dedicated And Committed Student Of Public Administration 2018/2019
  • Award of Honor : Most Dedicated Best Student Of Public Administration.
  • Award of Recognition : In Recognition To Your Diligent And Devoted Service To Public Administration Department @Class Of 2023

RESEARCH INTERESTS

  • Public Policy and Administration: I am interested in exploring the intersection of public policy and administration, with a focus on developing effective policy solutions to address social and economic challenges.
  • International Relations: I am passionate about understanding the complexities of international relations, particularly in the context of Nigeria-South Korea relations.

Volunteering & Leadership Experience

  • Academic Support (2017) – Social Prefect
  • Noticed classmates struggling, so I organized after-school study groups (10–15 peers). We shared notes, reviewed homework, and prepared for tests. One friend who failed midterms later passed with a B after joining us.
  • Creative Workshops
  • Hosted art sessions after school, helping peers improve calligraphy, mosaics, and origami. One friend folded a perfect crane after many tries. Our work was shown at the school festival.
  • Community Outreach
  • Organized National Children’s Day visit to an Orphanage. Delivered 50+ toys and books, and played games with the children. One boy said it was his first birthday gift, which reminded me how small acts can bring joy.
  • School Environment Project
  • Led monthly clean-ups with student volunteers. We collected trash, cut bushes, and painted walls. The principal called it the cleanest semester in years.
  • Diploma Mentoring
  • Helped 10 peers in Government courses with weekly review sessions. All improved grades, and one went from a D to a B. I learned that patience helps others succeed.

Interests

Culture

History

Reading and learning new language

I have completed professional training in Data Analytics, Artificial Intelligence, and Project Management to strengthen my readiness for leadership and research in Public Administration. These courses enhanced my ability to evaluate policies using data, apply technology to improve governance, and manage development projects effectively from planning to implementation. I’m passionate about innovation, lifelong learning, and using data-driven strategies to create positive social impact.

Timeline

Receptionist

Chitis Place Eatery
01.2021 - 01.2022

Receptionist

Tommyln Hotel
01.2021 - 01.2022

Assistant Customer Relations Officer

Geonanie ICT Centre
01.2020 - 01.2021

Sales Representative

Aliban De Great
01.2017 - 01.2018

OND - Public Administration

Institute of Management and Technology

HND - Public Administration

Institute of Management and Technology

High School Diploma - Education

Citizens Princes & Princess Secondary School
AKPA CHINASA GLORIAStudent