Akorede Odeyemi

• Monitored all company inventory to ensure stock levels and databases were updated.
• Led projects and analyzed data to identify opportunities for improvement.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Train of GIZ staff members on ICT soft skills and supporting events for the GIZ Country Office.
• Provide solutions for users of PC or MAC on a variety of hardware and software issues, working closely via phone, email, live chat and web teleconference with end users.
• Patch software and install new versions to eliminate security problems and protect data.
• · Interface between GIZ Nigeria and GIZ Head Quarters Bonn to resolve technical issues related to SAP and other GIZ related IT tools.
• Analyses and advise all GIZ Nigeria Programmes on procurement of IT related items.
• Make content modifications to program websites in agreement with the project/programme managers and on IDA in agreement with the country team.
• Always ensure accessibility of the internet, both within the GIZ Country Office and GIZ project offices.
• Provide remote internet access, where applicable and approved.
• Prepare Terms of Reference for IT related contracts for use of third-party software and services.
• Review service level agreement on IT related contracts and advised accordingly.
• Ensure IT and management systems operate and function correctly.
• Operational responsibility for the GIZ office server, workplace and network infrastructure.
• Implement and comply with GIZ IT standards.
• Provide technical support to projects and programmes by dealing with questions and problems relating to IT and databases.
• User support for all central and workplace systems (MS windows; Sage Payroll and ESS software) derivation and realization improvements.
• Integrated Digital Application Partner (Share-point, MS teams etc).

• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to Senior IT Professional.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Documented and supported with hardware related tasks as reported by users.
• Configured hardware, devices and software to set up workstations for employees
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to improve overall speed.
• Specific Software related task of the unit as assigned.
• Specific tasks in connection with knowledge transfer initiative of the Unit.
• Ensured the operability of backup software and security programs by checking backups for their restorability on a regular basis
• Addressed the issue of computer security, privacy and stability.

· Processed over 15 support requests received per day and escalated where necessary

·Ensured that all users work was within the framework of GIZ Nigeria IT policy guidelines.

· Regular backup, timely updates to ensure that IT and management systems operated and functioned correctly

· Provided user support for all central and workplace systems (MS Windows, MS Office, Skype, SAP, WINPACCS, Onsite Asset software, SAGE ESS, IDA etc) derivation and realization of improvements.

· Configured and installed newly delivered equipment according to GIZ standards. Delivered and setup the new equipment at the location required by the user, checked the functionality at the location and provided the user with brief operating instructions.

· Maintained systems documentation / hardware.

• Identified issues, analyzed information and provided solutions to problems.