AKOLADE ORIOWO
Hospitality Manager
CMD,Lagos
Summary
Quality and Detail driven Hospitality Specialist with commitment to maintaining customer satisfaction; with 8 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior organizational skills, overall management and operational efficiency. Flexible with upbeat demeanor and acquiring professional customer feedback.
Overview
3
3
Languages
5
5
Certifications
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Hospitality/Building Facilities Manager
Quantum Groups
Lagos, Lagos
05.2018 - Current
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment. Also created, working schedules, checklists, management practices and give recommendations to actively improve operations utilized till date.
- Manage operations, house keeping, security, gardening, maintenance, and improvement of properties which includes all plumbing, carpentry, electrical, replacing door locks and fixing heating and air conditioning issues and other intermittent maintenance requirements.
- Supervised 52-rooms all en-suite, gym, outdoor sports, recreation hall, large kitchen, dining area, a swimming pool facility and staff of 28 employees.
- Inspect grounds and facilities to identify necessary repairs and document all inspection information in reports.
- Manage and schedule contract workers who complete building maintenance and upgrades.
- Communicate best practices among staffs, residents and external personnel to align efforts and goals, monitored shift changes to uphold successful operations strategies.
Freelance
Midas Event
Lagos, Lagos
2018 - Current
- Consulting with supervisors to handle any unusual problems and alter existing arrangements.
- Defining and recommending detailed solutions to themed events.
- Appropriating productive professional relationships and optics with personnel, vendors and suppliers.
Promoter/Marketing Manager
Stateline Hotel
Akure, Ondo
02.2013 - 09.2016
- Organized and supervised events within hotel premises.
- Researched and identified new business opportunities.
- Identified potential marketing opportunities to increase brand awareness.
- Utilized social media, and local social groups to engage target audience which showed 60% increase in walk ins and 97% increase in sales.
Internship Student
Kamuku National Park
Kaduna, Kaduna
06.2015 - 11.2015
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Technology - Ecotourism, Wildlife And Hospitality Management
Federal University of Technology
Akure Ondo State 01.2011 - 01.2016
Skills
Superior organizational skills
Proficiency in hospitality systems
Culturally sensitive service provider and Compassionate
Policy and procedure adherence
Brand Management and Marketing
Guest management and Accommodations
Detail-driven and Quality oriented
Business Development and Administration
Excellent Communication skills and Good telephone etiquette
Computer proficiency
Certification
Diploma in Hospitality management- Alison
Affiliations
An active member of the Nigeria Society for Environmental Conservation (NSEC): Certified for attending its maiden conference and have being present in other several seminars and programs.
An active member of the Boys Brigade Nigeria: Certified for distinctly passing its Basic training course which involves-(Leadership training, Self-discovery and Discipline)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Hospitality/Building Facilities Manager
Quantum Groups
05.2018 - Current
Internship Student
Kamuku National Park
06.2015 - 11.2015
Promoter/Marketing Manager
Stateline Hotel
02.2013 - 09.2016
Bachelor of Technology - Ecotourism, Wildlife And Hospitality Management
Federal University of Technology
01.2011 - 01.2016
Freelance
Midas Event
2018 - Current