Aklimah Koffi

• Led a cross-functional team of 12, increasing productivity by 25%.
• Implemented a new customer service process, reducing response times by 40%.
• Achieved a 30% increase in sales through creative upselling techniques.

Optimized workflow procedures, reducing project turnaround time by 20%.

• Job title: PLASTER OF PARIS.
• Company name:THE YOUNG LIFTERS VENTURE.
• Date of employment: 03/2025_ 08/2018.
• Responsible for delivering outstanding service to increase sales and customer retention.
• Spearheaded the launch of a new marketing campaign that generated$50.000 in revenue.
• Resolved 90%of customer complaints on the first call, increasing satisfaction rates
• Increased client retention by 35%through personalize customer engagement strategies.
• Developed a new training program for new company hires that improved efficiency by 20%.