Adegboyega Oyeniyi

Work History

ESET

, West Africa

10.2022 - Current

Proof of concept implementation for prospective customers on ESET Enterprise security solutions.
Implementing pre-sales and after-sales support services and SLA contracts.
Supervised ESET security solution implementation, reported issues and escalated those that required further assistance.
Diagnosing analyzing and solving software faults on ESET Enterprise solutions.

ESET

, West Africa

01.2022 - 09.2022

Providing technical support for ESET products to customers and partners.
Getting in touch with ESET products before their release
Searching for solutions of issues in cooperation with developers.
Gathering of data about new issues solved and provide them to other teams / departments.
Key Achievement:
Developed and implemented a comprehensive plan to secure the organization Data (DLP, Safetica, Retention Policies, Information Protection, Firewall, Endpoint Security etc
Collaborated with management and the IT department to improve security.
Educated End users about security software and best practices for information security.

Tek Experts Global

Lagos, Nigeria

08.2019 - 12.2021

Acted as the advanced technical contact for troubleshooting of customer issues.
Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
Collaborate with domain experts (SMEs) and escalation managers when additional support is needed Seek supplemental training to improve performance and develop a specialism
Key Achievement:
Designed and implemented Microsoft 365 services
Implemented Microsoft 365 security and threat management
Implemented and managed identity and access Implemented and managed threat protection
Managed Microsoft 365 governance and compliance
Managed governance and compliance features in Microsoft 365.
Onboarded new engineers to get familiarized with the technology.

ITGENSOLUTIONS

Lagos, Nigeria

01.2019 - 08.2019

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Managed network security tools, e.g., firewall, anti-virus and intrusion detection systems Deployed, configured and upgrade network software, such as, enterprise antivirus or diagnostics programs.
Maintained network hardware and software and monitored network to support network availability to end users.