AKINYEMI MOYOSORE
Yaba,Lagos State
Summary
Customer Service professional with over 3 years of experience in addressing diverse customer inquiries. Skilled in resolving conflicts and ensuring customer satisfaction while upholding organizational integrity. Committed to continuous learning and applying effective decision-making to enhance service quality.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Zedvance Finance Limited
02.2024 - 11.2024
- Provided first-line support to customers, addressing and troubleshooting issues.
- Managed customer complaints through multiple channels, ensuring effective resolution.
- Resolved cases promptly, enhancing customer satisfaction.
- Engaged customers through personalized interactions
- Managed a high volume of incoming phone calls
- Followed communication procedures, guidelines, and policies
- Identified and qualified potential sales leads
Admin/ Human Resource Associate
21st CENTURY EVOLUTIONS SYSTEM LIMITED
Lagos
07.2022 - 09.2023
- Arranged and scheduled appointments, meetings, and training sessions to ensure effective time management.
- Involvement in recruitment by preparing JD, posting ads and managing the hiring process.
- Update payroll, draft SOPs for departments.
- Identify and access staff needs to achieve satisfaction.
- Maintain records of staff and update accordingly.
- Ensure smooth communication and prompt resolution of requests and complaints from staff.
- Liaise with vendors and service providers to ensure quality and performance.
- Oversaw petty cash transactions and maintained accurate financial records. and disburse payments to staff, and keep records of transactions.
- Organized internal and external events, including birthdays and other occasions.
- Facilitated communication to resolve requests and complaints from staff.
- Ensuring the cleanliness of the office and office operations run smoothly.
- Ensuring the cleanliness of the office and office operations runs smoothly.
Admin/Operations Manager Key
JOSH AND NICOL FASHION HOUSE
Lagos
10.2020 - 05.2022
- Created visually appealing product displays, enhancing customer engagement and sales potential.
- Confidently dealt with customer and staff queries and complaints.
- Recruited, trained, and supervised staff members.
- Resolved customer and staff queries and complaints, ensuring a positive experience and fostering loyalty.
- Managed operational funds effectively, supporting budget adherence and resource allocation.
Assistant Marketer
NIGERIAN BREWERIES PLC
Lagos
05.2019 - 05.2020
- Contributed to development of strategies and marketing campaigns across all platforms, enhancing brand visibility.
- Managed advertising and supervised product design to ensure branding consistency and alignment with marketing goals.
- Oversaw daily operations, collated and updated sales reports accordingly.
- Managed Led team to achieve goals advertising, product design to maintain branding consistency.
- Assisted team with projects to other internal departments as requested.
Front Desk / Customer Service Representative
ANGLE VILLA LIMITED
LEKKI, Lagos
11.2018 - 03.2019
- Welcomed customers upon arrival and provided a superior level of support
- Managed phone and online reservations, resolving customer enquiries to enhance service experience.
- Registered and maintained customer accounts accordingly.
- Accurately accounted monetary payments to the finance department.
- Prioritized tasks and collaborated with departments to streamline operations and enhance organizational efficiency.
Intern
NPF MICROFINANCE BANK PLC
Lagos
06.2017 - 12.2017
- Attended, resolved customers' enquiries and complaints.
- Monitored account openings and processed daily transaction entries, ensuring accuracy and compliance.
- Attended, resolved customers enquiries and complaints.
- Worked with other departments for the company's growth and efficiency.
Assistant Admin Officer
OAKHEIGHTS COLLEGE
, Ogun
01.2014 - 12.2014
- Delivered comprehensive administrative support to enhance daily operations.
- Coordinated meetings and appointments while organizing and preparing essential documents and reports.
- Managed financial transactions by overseeing fee payments at various banks.
- Managed payment processing for fees, ensuring accuracy and compliance with financial protocols.
Education
B.A - International Relations
Le Cours Sonou University
Benin RepublicSkills
- Client Relationship Management
- Client relationship building
- Effective communication
- Active Listening
- Cross-Functional Team Collaboration
- Time Management
- Task management
- Administrative Management
- Performance Reporting
- Complex problem solving
- Proficient in the use of Microsoft Office
- Logical Thinking
- Employee Engagement
- Relationship management
Certification
Diploma in Human resources 2023, Customer Success Fundamentals 2024, Customer Success Strategic Management 2024, Customer Success Advanced Concepts 2024
Languages
English
First Language
French
Beginner
A1
Timeline
Customer Service Representative
Zedvance Finance Limited
02.2024 - 11.2024
Admin/ Human Resource Associate
21st CENTURY EVOLUTIONS SYSTEM LIMITED
07.2022 - 09.2023
Admin/Operations Manager Key
JOSH AND NICOL FASHION HOUSE
10.2020 - 05.2022
Assistant Marketer
NIGERIAN BREWERIES PLC
05.2019 - 05.2020
Front Desk / Customer Service Representative
ANGLE VILLA LIMITED
11.2018 - 03.2019
Intern
NPF MICROFINANCE BANK PLC
06.2017 - 12.2017
Assistant Admin Officer
OAKHEIGHTS COLLEGE
01.2014 - 12.2014
B.A - International Relations
Le Cours Sonou University