AKINWANDE IBUKUNOLUWA VICTORIA
Lagos,Nigeria
Summary
Detail-oriented professional with expertise in customer service, team leadership, and sales conversion techniques. Proficient in Microsoft Office Suite, CRM software, and virtual meeting platforms, with a strong focus on client satisfaction and call handling efficiency. Demonstrates exceptional communication skills, time management abilities, and attention to detail while excelling in multitasking and resolving issues promptly. Adept at utilising office equipment to streamline operations and committed to achieving customer satisfaction through effective telephone mannerisms and tailored solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
CUSTOMER SALES SUPPORT SPECIALIST
Ethica Resolve CC
Lagos, Nigeria
06.2024 - 03.2025
- Streamlined communication process to enhance client experience.
- Worked collaboratively with sales team to meet targets.
- Participated in training workshops, enhancing skills and competencies.
- Managed customer complaints, improving overall brand image.
- Provided detailed responses to product queries, boosting customer confidence.
- Improved client retention by providing excellent sales support.
- Facilitated smooth transactions by understanding customer requirements.
- Upheld company policies whilst addressing customer concerns.
- Enhanced customer satisfaction by promptly resolving issues.
- Used CRM software efficiently, streamlining data entry processes.
- Resolved customer queries within target timeframes, improving service efficiency.
- Achieved customer service KPIs by successfully prioritising and fielding high-volume calls.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Maintained excellent client satisfaction by providing in-depth support.
CUSTOMER CARE REPRESENTATIVE
SULAEXPRESS
Lekki, Nigeria
06.2023 - 03.2024
- Processing customers’ orders and transactions regarding automobile purchase and rentals
- Handling customers various complains base on automobile purchase and rentals
- Handling customers’ information’s and documentations regarding automobile rentals and purchases
- Identifying customers’ needs to achieve satisfaction
- Connect with potential clients and local businesses
- Present automobiles to prospective renters and buyers
SALES AGENT / CUSTOMER CARE REPRESENTATIVE
YSD HOMES
Lagos, Nigeria
11.2020 - 01.2022
- Advised and assisted sellers and buyers in selling and purchasing real estate
- Connected with potential clients and local businesses
- Generated client leads for property purchase, sales, and rentals
- Developed and disseminated advertising materials
- Advertised properties using listings, ads, and open houses
- Present properties to prospective tenants and buyers
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
EXECUTIVE ASSISTANT
House Of Deollar
Ikeja, Nigeria
10.2018 - 03.2019
- Engaged with clients, vendors, and suppliers; Managed firm’s online and social media presence, Executed advertising campaigns
- Acted as first point of contact: managing correspondence and phone calls
- Managed calendars and scheduled meetings and appointments
- Organized pop-up sales and sales exhibitions
- Informed manager/executive of critical tasks and deadlines
- Created and compiled correspondence, presentations, and reports
- Conducted research on behalf of company when necessary
- Organized manager’s commitments, completed all special requests, and managed numerous projects with ease
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
Education
BSC. - Cooperative and business management
Olabisi Onabanjo University
Ago Iwoye 01.2016 - 01.2021
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Strong communication skills
- Time management skills
- Customer satisfaction skills
- Sales conversion techniques
- Call handling efficiency
- Virtual meeting software proficiency
- CRM Software proficiency
Certification
Customer Service Training, Udemy, 09/01/22
Timeline
CUSTOMER SALES SUPPORT SPECIALIST
Ethica Resolve CC
06.2024 - 03.2025
CUSTOMER CARE REPRESENTATIVE
SULAEXPRESS
06.2023 - 03.2024
SALES AGENT / CUSTOMER CARE REPRESENTATIVE
YSD HOMES
11.2020 - 01.2022
EXECUTIVE ASSISTANT
House Of Deollar
10.2018 - 03.2019
BSC. - Cooperative and business management
Olabisi Onabanjo University
01.2016 - 01.2021
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