Akinola S. Akindele
Ejigbo, LA
Summary
Dedicated hotel professional with strong front desk management and guest relations skills. Committed to enhancing guest experiences through effective communication and operational efficiency.
Overview
22
22
years of professional experience
Work History
Hotel Management Trainee
Smile T Intercontinental
Lagos
06.2020 - Current
- Managed front desk activities, including check-ins and reservations, to enhance guest experience.
- Coordinated with housekeeping to ensure timely room readiness, enhancing guest satisfaction.
- Supported restaurant operations by serving guests and efficiently managing orders.
- Facilitated staff training sessions on customer service protocols to improve team performance.
- Implemented inventory management procedures for supplies and linens, reducing waste.
- Engaged with guests to promptly resolve issues, maintaining high satisfaction levels.
- Participated in team meetings to identify operational improvements and develop actionable strategies.
Hotel Manager
Skyworld Hotel and Suites
Lagos
04.2017 - 07.2019
- Managed staff schedules and delegated tasks to enhance operational efficiency.
- Coordinated events and conferences, ensuring alignment with client expectations.
- Oversaw daily hotel operations, ensuring high levels of guest satisfaction.
- Addressed guest complaints promptly, enhancing satisfaction and loyalty.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Collaborated with department heads to streamline processes and boost productivity.
- Conducted regular inspections of property interiors and exteriors for maintenance issues.
- Provided training in customer service and safety standards to all hotel staff.
Hotel Housekeeper
Jonico Hotel
Castellanetta, Taranto
08.2011 - 11.2017
- Ensured guest rooms and common areas met cleanliness standards, enhancing guest satisfaction.
- Replenished towels, toiletries, and linens in guest rooms.
- Reported maintenance issues to management for prompt resolution.
- Assisted with laundry tasks, ensuring cleanliness and proper folding of linens.
- Followed safety protocols when using cleaning chemicals and equipment.
- Consistently completed daily turnover lists for rooms between guests, meeting deadlines.
- Cleaned lobby, lounge, and public areas to maintain health standards and create welcoming atmosphere.
- Transported waste from hotel rooms to designated disposal areas regularly.
Hotel Supervisor
Mecvilla Hotel
Lagos
01.2008 - 05.2011
- Supervised daily operations to ensure smooth guest experiences.
- Trained and mentored staff on customer service standards.
- Conducted regular inspections of hotel facilities for cleanliness.
- Managed staffing schedules to optimize team efficiency.
Hotel Housekeeper
Rockland Hotel
Lagos
07.2004 - 08.2006
- Maintained cleanliness of guest rooms and common areas, enhancing overall guest satisfaction.
- Performed laundry duties, ensuring cleanliness and proper folding of linens for guest use.
- Cleaned and sanitized guest rooms following hotel standards and protocols.
- Replenished supplies and amenities to enhance guest comfort and satisfaction.
- Maintained cleanliness in public areas, including lobbies and hallways.
Education
High School Diploma -
A.P College
Lagos, Nigeria06-2004
Skills
- Revenue management
- Front desk management
- Guest relations
- Event coordination
- Inventory control
- Staff training
- Customer service
Languages
English
Beginner
A1
Italian
Beginner (A1)
A1
Timeline
Hotel Management Trainee
Smile T Intercontinental
06.2020 - Current
Hotel Manager
Skyworld Hotel and Suites
04.2017 - 07.2019
Hotel Housekeeper
Jonico Hotel
08.2011 - 11.2017
Hotel Supervisor
Mecvilla Hotel
01.2008 - 05.2011
Hotel Housekeeper
Rockland Hotel
07.2004 - 08.2006
High School Diploma -
A.P College