Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Akinneye Tosin

Customer Experience
Lagos

Summary

Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability, ensuring seamless integration with evolving workplace demands. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.

Overview

4
4
years of professional experience

Work History

Support Staff Member

Grupp
11.2024 - Current
  • Respond to customer inquiries across multiple channels (chat, email, Slack, social media, and phone).
  • Troubleshoot issues related to digital wallets, bill payments, transfers, etc.
  • Educate users on product features, processes, and financial best practices.
  • Monitor and track support tickets, ensuring timely resolution, and proper escalation.
  • Collaborate with technical and compliance teams to resolve complex issues.
  • Document common user issues, and contribute to internal knowledge bases and FAQs.
  • Follow up with customers Tickes, pending transactions to ensure satisfaction, and gather feedback for improvement.
  • Assist in onboarding new users and providing first-time user support.

Quality Assurance Analyst

Cool Treat Concept
03.2024 - 12.2024
  • Inspect raw materials, packaging materials, and finished products to ensure quality standards are met.
  • Conduct in-process checks during production (e.g., temperature, texture, mix consistency, and appearance).
  • Maintain proper records of quality inspections, lab tests, and production deviations.
  • Enforce Good Manufacturing Practices, hygiene protocols, and food safety procedures.
  • Collaborate with the production team to immediately resolve quality issues or nonconformities.
  • Carry out routine sampling and laboratory testing (microbiological, physical, and chemical tests).
  • Recommend improvements to enhance product quality and production efficiency.
  • Train staff on quality control procedures and food safety standards.

Sales Manager

Cool Treat Concept
01.2023 - 12.2024
  • Develop and implement effective sales strategies to achieve revenue and market share targets.
  • Lead, train, and motivate the sales team to exceed performance goals.
  • Identify and pursue new business opportunities across retail outlets, supermarkets, and food service businesses.
  • Manage key customer relationships, and negotiate contracts and pricing.
  • Assist in receivables and reconciliations.
  • Monitor sales performance and market trends, providing insights to leadership.
  • Work closely with the marketing and product teams to align promotional efforts and seasonal campaigns.
  • Analyze sales data and prepare weekly, monthly, and quarterly reports.
  • Ensure proper product availability, visibility, and stock rotation in outlets across some states in Nigeria.

Marketer

Trucrown Awake
03.2021 - 08.2023
  • Develop and execute marketing strategies to promote brand awareness, loyalty, and sales.
  • Create compelling campaign content across digital, print, and social media channels.
  • Maintain consistency in brand tone, voice, and aesthetics across all marketing materials.
  • Collaborate with influencers, stylists, media houses, and PR agencies to boost visibility.
  • Analyze marketing performance metrics, and provide actionable insights.
  • Manage customer engagement initiatives, loyalty programs, and high-end client relationships.
  • Conduct market research to understand trends in the luxury space, and identify new opportunities.
  • Support product development and positioning by providing customer and market feedback.

Education

Higher National Diploma - Microbiology

Moshood Abiola Polytechnic
Abeokuta, Nigeria
04.2001 -

Skills

    Microsoft office

    Documentation

    Support services

    Teamwork

    Customer service

    Customer and client relations

    Self motivation

    Critical thinking

Accomplishments

  • Achieved Google cybersecurity certificate by completing the Course on coursera with accuracy and efficiency.

Timeline

Support Staff Member

Grupp
11.2024 - Current

Quality Assurance Analyst

Cool Treat Concept
03.2024 - 12.2024

Sales Manager

Cool Treat Concept
01.2023 - 12.2024

Marketer

Trucrown Awake
03.2021 - 08.2023

Higher National Diploma - Microbiology

Moshood Abiola Polytechnic
04.2001 -

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