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Akeem Oladele Jimoh
System Administrator
Lekki, Ajah,Lagos
Summary
Driven Systems Administrator with seven years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
2
2
Certifications
4
4
years of post-secondary education
13
13
years of professional experience
Work History
System Administrator
Over the top entertainment (Nairabet)
Igbo-Efon, Lekki, Lagos
12.2017 - Current
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and upgraded applications internal and third party software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Planned and implemented application upgrades to system hardware and software, resulting in smooth operation.
Systems Engineer
Over the top entertainment (Nairabet)
Igbo-Efon, Lekki, Lagos
09.2015 - 10.2017
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored all installed systems for highest level of availability.
- Provided outstanding helpdesk service and support to customers.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Communicated status updates to affected parties when issues arose.
- Checked in with employees about existing systems and preferences to optimize updates and achieve success.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
System Support
Gafarem solutions Company
tejuosho, Yaba, Lagos
03.2008 - 08.2015
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Administered comprehensive technical support to oversee functionality and productivity of 5 vendors.
- Maintained computer systems, installed, and upgraded new systems as needed.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Worked effectively in both independent and team environments to exceed IT goals.
Education
National Diploma - Computer Engineering
Lagos State Polytechnic
Ikorodu 09.2010 - 03.2013
Higher National Diploma - Computer Engineering
Lagos State Polytechnic
Ikorodu 09.2018 - 03.2020
Skills
Hardware knowledge
Technical Analysis
Program installations
System upgrades
Virtualization
Product development
User support
Technical Support
Technical specifications
Hardware and software installation
Troubleshooting
Reading comprehension
Certification
[CompTIA A+ ce Certification], [Acclaim Badging] - [July 2019 -July 2022]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sport
Music
Timeline
Higher National Diploma - Computer Engineering
Lagos State Polytechnic
09.2018 - 03.2020
System Administrator
Over the top entertainment (Nairabet)
12.2017 - Current
Systems Engineer
Over the top entertainment (Nairabet)
09.2015 - 10.2017
National Diploma - Computer Engineering
Lagos State Polytechnic
09.2010 - 03.2013
System Support
Gafarem solutions Company
03.2008 - 08.2015