Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

AJOSE MARY

Summary

Seeking a position with a dynamic establishment that offers challenges for personal development, professional maturity and opportunities for maximum contribution to organizational growth and realization of organizational objectives. Qualified [Job Title] trained in financial processes and recordkeeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work. Reliable Financial professional offering [Number] years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Transaction Officer/Finance Officer

POLARIS BANK PLC, SKYE BANK PLC
01.2016 - Current
  • Making of transfer both local and foreign
  • Creating a Fixed Deposit for customers
  • Posting of other Bank's cheques; etc.
  • Handle operational finance activities such as processing / balancing / reconciling / validating transactions.
  • investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.
  • Maintained, organized and stocked teller window areas.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Examined financial statements and records to collect important details and verify calculations.

Customer Service Officer (CSO)

SKYE BANK PLC
01.2014 - 12.2015
  • Opening of Accounts
  • Issuing of ATM cards ,Cheque book to customers
  • Resolving of Customers complaints
  • Filling of documents and other paper works
  • Reactivation of Dormant Account; etc.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Handled customer inquiries and suggestions courteously and professionally.

Bulk Teller

SKYE BANK PLC
06.2012 - 12.2013
  • Collecting and counting of Cash from customers
  • Selling of Cerpac forms to expatriate
  • Posting of cash into customers account
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Educated customers on use of banking website and mobile apps.
  • Assisted with training of new tellers on policies and procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

SSCE -

Government College

Bachelor of Science (B.Sc)-THIRD CLASS - Economics

University of Lagos
2017

National Diploma(LOWER CREDIT) - Textile Engineering

Yaba College of Technology
2011

Senior Secondary Certificate - undefined

2008

Skills

  • SKILLS AND ABILITY:
  • Good interpersonal relationship
  • Excellent oral and written communication skill
  • Emergency Calls
  • Database Data Entry
  • Call Control
  • Transaction VerificatioCustomer Referrals
  • Customer Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Transaction Officer/Finance Officer

POLARIS BANK PLC, SKYE BANK PLC
01.2016 - Current

Customer Service Officer (CSO)

SKYE BANK PLC
01.2014 - 12.2015

Bulk Teller

SKYE BANK PLC
06.2012 - 12.2013

SSCE -

Government College

Bachelor of Science (B.Sc)-THIRD CLASS - Economics

University of Lagos

National Diploma(LOWER CREDIT) - Textile Engineering

Yaba College of Technology

Senior Secondary Certificate - undefined

AJOSE MARY