Hi, I’m
AJIBOLA SOBIYE
CUSTOMER SUCCESS MANAGER
LAGOS,LAGOS
Summary
I'm first a creative and then a SaaS enabler.
I'm a self-starter, an avid listener, and a detail-oriented professional with five years of experience working in cross-functional teams across various industries. I'm very passionate about Customer Success in the SaaS industry and I enjoy teaching people how to use software services a little too much. My goal for every client experience is to ensure that I curate something exceptional which is 1 of 1 and tailored just for their needs/goals. I'm known for my out-of-the-box problem-solving and this has translated into having an over 90% client satisfaction rate onboarding.
Overview
7
years of professional experience
4
years of post-secondary education
6
Certificates
Work History
CONVERNERLAGOS
CONCERN HEART
09.2020 - Current
Job overview
Ngo that focuses on youth and development of youth is our goal
FUND TRANSFER OFFICER LAGOS
WEMABANK PLC
04.2018 - Current
Job overview
Agile handling of local anf foreign fund transfers and imto such as western union,monegram.Create and mange investment account(fixed deposit)which includes roll over,top up and liquidation.
WEMABANK PLCLAGOS
TELLER TEAM LEAD ATM CUSTODIAN
03.2018 - Current
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Ensure the automated teller machine is well managed,so as to serve customer better
CUSTOMER SERVICE OFFICERLAGOS
WEMA BANK PLC
03.2016 - Current
Job overview
By default am a customer centric personel. Complaint resolution at a stipulated sla STIPUT and customer Unboarding on our digital platform(ALAT BY WEMA, ALAT FOR BUSINESS)
Education
UNIVERSITY OF LAGOSLAGOS
Bachelor of Arts from Philosophy
10.2010 - 07.2014
Skills
Self-Motivated
Certification
Customer success manager
Timeline
Customer success manager
06-2023
Digital Transformation
03-2022
AI for everyone
03-2022
Time management
03-2022
Introduction to cyber attacks
01-2022
Communication in 21st century workspace
02-2021
CONCERN HEART
CONVERNER
09.2020 - Current
WEMABANK PLC
FUND TRANSFER OFFICER
04.2018 - Current
TELLER TEAM LEAD ATM CUSTODIAN
WEMABANK PLC
03.2018 - Current
WEMA BANK PLC
CUSTOMER SERVICE OFFICER
03.2016 - Current
UNIVERSITY OF LAGOS
Bachelor of Arts from Philosophy
10.2010 - 07.2014
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