Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ajibola Olanipekun

Technical Support Engineer
Ajah,Lagos

Summary

Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in ADFS, ADFS 2.0, Exchange Connectivity, Advertising, and Microsoft Exchange Apache Spark, Hadoop, SQL, Unix, Powershell, Office 365 Administration, Office 365 Microsoft Azure and Customer Service.

Overview

2
2
Certifications
12
12
years of post-secondary education
3
3
years of professional experience

Work History

Microsoft IT Admin Support

Upwork
05.2020 - Current
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Technical Support Engineer

Tek-Experts
10.2019 - 05.2020
  • First point of contact with the customer to support their query- working within a ticketing system
  • Compile and analyze customer requirements to give the best advice and resolve their query
  • Take, own and close the customer support tickets as assigned, seeking support where required
  • Protect confidential and sensitive information and materials
  • Collaborate with other team members to provide high quality support
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.

Application Support Engineer

CWG PLC
05.2018 - 10.2019
  • Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
  • Application: UNIFIED COOPERATIVE PLATFORM (UCP/MOD).
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Provided positive customer support training experience for completed applications.
  • Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
  • Supported software integration and implemented maintenance enhancements.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Contributed to continuous improvement and quality assurance tasks.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Improved application performance through optimization of flow processes.
  • Partnered with development team on product development, application support plans, and prototype programs.

Education

Master of Science - Human Resources Management

Atlantic International University
Ogun
12.2018 - Current

Bachelor of Science - Accounting

Crawford University
Ogun
10.2011 - 07.2015

High School Diploma -

The Voice International College
Ota
09.2003 - 06.2009

Skills

Service desk and incident managementundefined

Certification

[NSE 1 Network Security Associate], [Fortinet] - [May 2020 - May 2022]

Timeline

[NSE 1 Network Security Associate], [Fortinet] - [May 2020 - May 2022]

05-2020

[NSE 2 Network Security Associate], [Fortinet] - [May 2020 - May 2022]

05-2020

Microsoft IT Admin Support

Upwork
05.2020 - Current

Technical Support Engineer

Tek-Experts
10.2019 - 05.2020

Master of Science - Human Resources Management

Atlantic International University
12.2018 - Current

Application Support Engineer

CWG PLC
05.2018 - 10.2019

Bachelor of Science - Accounting

Crawford University
10.2011 - 07.2015

High School Diploma -

The Voice International College
09.2003 - 06.2009

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Ajibola OlanipekunTechnical Support Engineer