AJANI TEMITOPE ABIDEMI

• Effectively supervised and oversaw the functioning of the enquiry office and mail department on a daily basis
• Provided efficient management of teller and banking services
• Achieved higher customer satisfaction by providing exceptional service as a representative.
• Facilitated the adoption of cutting-edge sales initiatives and trends
• Implemented innovative techniques and optimized online advertising campaigns resulting in improved customer engagement and higher sales.
• Executed flawless management of high-profile corporate events for renowned companies such as KPMG, PwC and Deloitte. Also facilitated successful events for industry leaders including Procter & Gamble, Coca-Cola and Mouka Foam.
• Health and Safety personnel and Fire Marshall.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

• Compiled data regarding amusement park, hotel and facility revenue activity.
  ▪ Inspected property to identify functionality, compliance and quality issues Oversaw team productivity and results to attain revenue goals and performance targets.
  ▪ Planned and executed successful sales promotions to drive revenue growth.
  ▪ Coordinated pricing changes and short-term promotions to increase sales of specific items.
  ▪ Handled and resolved escalated customer issues to recapture customer loyalty and complete sales.
  ▪ Developed optimal work schedules to keep all shifts properly staffed.
  ▪ Delegated work and assignments based upon team members' strengths and expertise.
  ▪ Increased revenue by establishing and maintaining customer relationships, leading to long-term business opportunities.
  ▪ Penetrated new territories by carefully researching current market conditions, opportunities, and competitor threats.
  ▪ Created and implemented departmental objectives and drove performance to meet KPIs.

▪ Provided customers with clear understanding of charges, billing and price changes.
▪ Track down special products and services to meet customers' special needs.
▪ Addressed customer complaints and questions to increase satisfaction.
▪ Entered, updated and maintained daily activity and prospect information.
▪ Built strong customer relationships with new and existing customers by providing excellent customer support.
▪ Conducted market analysis to evaluate competitive trends and create reports for district manager.
▪ Followed up on customer leads, developed mail lists, and performed cold calls.
▪ Maintained up-to-date knowledge about products and promotions.
▪ Kept records of sales-related activities and transactions in company database.

• Developed, maintained and utilized diverse client base.

• Contributed to the identification and acquisition of new business ventures for real estate developments
• Engaged in consultative discussions with third parties as a representative of the company
• Augmented field operations through effective administration
• Established productive relationships with external agents to streamline the process of acquiring and renting company new builds
• Contributed to the implementation of modern architectural trends and protocols by collaborating with the engineering team
• Attend management strategic and developmental meetings
• Efficiently managed the rental process for 50 units of housing in under a year
• Led the expansion of the company's reach by initiating active engagement on popular Social Media platforms such as Twitter and Facebook
• Provided guidance to newly hired staff in adapting to company's properties and pricing structure.

• Taught English and Mathematics
• Assisted the pupils individually to overcome their fears
• Supported the class to pass their examinations
• Encourage pupils where necessary
• Impacted basic knowledge about English, mathematics and a bit of social studies to primary five and six pupils
• Also oversaw the well-being of primary six pupils.