AISHAT OSHILEYE
Abeokuta,OG
Summary
I am an intellectually curious and result driven M365 Technical Support Engineer skilled in Identity and Access Management (IAM)/ Microsoft Entra ID, Office365, Exchange, SharePoint, Troubleshooting, Linux and Collaborative Communication among others. I am passionate about my job as well as dedicated to duties to offer strong customer service to increase trust and reliability.
Overview
17
17
years of professional experience
Work History
Microsoft 365 Teaching Assistant
Hagital Consulting
03.2024 - Current
- • Providing one-on-one support to students for understanding MS365 applications and functionalities.
- • Creating instructional materials, tutorials, and resources to supplement classroom learning.
- • Facilitating hands-on workshops and lab sessions to reinforce MS365 concepts and skills.
- • Evaluating student performance, providing feedback, and tracking progress.
- • Collaborating with faculty and staff to develop and enhance MS365 curriculum content.
- • Staying updated with the latest trends and updates in MS365 applications and technology.
- • Participating in team meetings, professional development activities, and departmental initiativeszzz
Project Secretary
Noelani Engineering Ltd.
04.2018 - 02.2020
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Processed incoming and outgoing parcels and correspondence for staff.
- Proofread, formatted and corrected correspondence for office staff.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and Microsoft Excel and other software tools to create documents and clear communications.
Project/Administrative Secretary
Motef Engineering Ltd
01.2013 - 06.2015
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Assisted managers in compiling and organising materials for meetings.
- Prepared and distributed meticulous notes and high-quality reports within deadlines.
- Managed physical and digital correspondence while keeping information private and secure.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Examined, scanned and input documents in software system.
Radio news editor NYSC Place of Primary Assignment
Broadcasting Corporation of Abia State
12.2011 - 10.2012
- Sought out stories by pursuing other news organisations information periodically and either assigned or wrote the stories according to strict timelines.
- Interviewed individuals to compile and verify important information.
- Partnered with production staff on final proofing to facilitate smooth and timely news delivery.
- Delivered knowledgeable on-air commentary for local radio and television stations.
Secretary
Roughton Int'l, Consulting Engineers
10.2009 - 06.2011
- Processed incoming and outgoing parcels and correspondence for staff.
- Documented staff entitlements and expenditures, matching information against allowances.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Scanned and uploaded documents into digital filing system.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Organised and maintained filing system for easy staff access.
- Received and placed telephone calls to clients and prospective clients?contractors
- Proofread, formatted and corrected correspondence for office staff.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
Reporter/Columnist One Year Industrial Experience
Gateway Mirror Newspaper
01.2008 - 12.2008
- Authored compelling articles for publication in print.
- Developed high-level knowledge of Tertiary Institutions and students in Ogun State to give comprehensive coverage for readers.
- Produced well-written and accurate stories to deadlines.
- Researched issues and checked facts, maintaining high standard of journalistic integrity.
- Addressed feedback from editors and implemented revisions to improve story quality.
- Interviewed sources for news stories, adding value and eyewitness input in reporting.
- Contributed to editorial meetings, offering insights and suggestions for story development.
Transmission Assistant. 3months Experience
Nigeria Television Authority (NTA) Abeokuta
01.2007 - 03.2007
- Assisting the transmission director in the studio and control room
- Transcription and preparation of news for prompt delivery on television
Education
Microsoft 365 Technical Support Engineer Training
Hagital Consulting
Lagos, Nigeria04.2024
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic. Mass Communication
National Diploma - Mass Communication
Moshood Abiola Polytechnic
SSCE -
St Joseph Secondary School
Skills
- Ticketing Systems
- Mobile Device Management
- Technical Support
- Microsoft 365/Office 365
- Microsoft Entra ID
- Attention to detail
- Knowledge of Linux
- Collaborative Teamwork
- Problem-solving
- Communication skills
- Customer Service
Languages
English
Fluent
Affiliations
- Reading
- Singing
Timeline
Microsoft 365 Teaching Assistant
Hagital Consulting
03.2024 - Current
Project Secretary
Noelani Engineering Ltd.
04.2018 - 02.2020
Project/Administrative Secretary
Motef Engineering Ltd
01.2013 - 06.2015
Radio news editor NYSC Place of Primary Assignment
Broadcasting Corporation of Abia State
12.2011 - 10.2012
Secretary
Roughton Int'l, Consulting Engineers
10.2009 - 06.2011
Reporter/Columnist One Year Industrial Experience
Gateway Mirror Newspaper
01.2008 - 12.2008
Transmission Assistant. 3months Experience
Nigeria Television Authority (NTA) Abeokuta
01.2007 - 03.2007
Microsoft 365 Technical Support Engineer Training
Hagital Consulting
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic. Mass Communication
National Diploma - Mass Communication
Moshood Abiola Polytechnic
SSCE -
St Joseph Secondary School
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