Aisha Onanuga
Lagos
Summary
Aisha Onanuga is a results-driven Salesforce professional demonstrating expertise in core platform implementation, automation, and third-party ISV product integration. With hands-on experience across Sales Cloud and Nonprofit Cloud environments, she crafts user-friendly solutions that align with business requirements and system objectives. Aisha is proficient at identifying and collaborating with key stakeholders and subject matter experts to drive productive requirements sessions. Her impactful Salesforce implementations have successfully improved operational efficiency by 25% and increased customer satisfaction by 30%.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Solution Engineer
Valon Consulting Group
Lagos
03.2024 - Current
- Conduct product demos for the ISV partner to showcase capabilities and value to customers.
- Collaborate with customers to understand their business processes and technical requirements.
- Design, configure, and implement Salesforce solutions tailored to customer needs and best practices.
- Customize and extend the ISV product within customer Salesforce environments to meet specific business requirements.
- Engage with stakeholders, including project managers, developers, and business users, to drive successful implementations.
- Develop and execute data migration strategies, security models, and automation solutions.
- Troubleshoot and resolve technical issues during implementation and post-go-live support.
- Provide training and documentation to customers on the ISV product and configured Salesforce solutions.
- Coordinate cross-functional teams to ensure project milestones are met on time and within budget
Salesforce Consultant
Necessidad
10.2022 - 11.2023
- Effective Stakeholder Engagement: Demonstrates exceptional skill in actively involving key stakeholders across diverse project facets through various collaboration platforms, resulting in a remarkable 40% improvement in team efficiency
- Analyzed business processes and customer journeys through data-driven insights; identified pain points and implemented targeted improvements, resulting in a 20% reduction in customer churn and a 15% increase in customer satisfaction
- Executed the deployment of Non-Profit and Sales Cloud solutions
- Created and actively managed the customization of objects, relationships, custom fields, validations, flows, permissions, dashboards, reports, sales processes, campaigns, record types, and applications
- Envisaged and created automated processes that reduced data entry by 70%
- Conducted comprehensive QA testing to ensure optimal performance and user-friendliness of Salesforce
- Staying updated with Salesforce best practices
Administrative Officer
Nigeria Security and Civil Defence Corps
Lagos
08.2022 - 09.2022
- Compiled security reports within the designated jurisdiction
- Uphold law and order within the assigned jurisdiction by analyzing crime data, identifying patterns, and recommending proactive measures for crime prevention
- Conducted periodic workshops and training courses for officers, consistently receiving a 95% positive feedback rating
- Facilitated public mediation in conflict resolution with a track record of 90% successful resolutions
Client Service Executive
Brandootprint Communication
07.2012 - 11.2015
- Successfully planned and executed impactful highly effective, and efficient direct-to-customer marketing solutions, leading to a notable increase in customer engagement and a 20% boost in conversion rates
- Collaborated with cross-functional team to effectively oversee a consortium of client agencies and companies, including Creative, Media, Logistics, Production, and Merchandising, resulting in streamlined operations and improved cross-functional coordination
- Collaborated in the execution of integrated marketing campaigns, aligning seamlessly with the brand's holistic global marketing strategy and brand messaging, achieving a 95% consistency rate
Education
B.A - Education
University of Ilorin
Ilorin01.2012
Skills
- Salesforce Lightning Experience
- Salesforce Implementation
- Salesforce Automations
- Product Demo
- Business process analysis
- Quality assurance testing
- Stakeholder Management
- Training and process
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified NonProfit Cloud Consultant
- Process Automation Accredited Professional
Salesforce Trailblazer
https://www.salesforce.com/trailblazer/oaisha
Timeline
Salesforce Solution Engineer
Valon Consulting Group
03.2024 - Current
Salesforce Consultant
Necessidad
10.2022 - 11.2023
Administrative Officer
Nigeria Security and Civil Defence Corps
08.2022 - 09.2022
Client Service Executive
Brandootprint Communication
07.2012 - 11.2015
B.A - Education
University of Ilorin