AISHA MUSA
Sales & Customer Service
Kano,Kano
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Coach
- Develop and motivate a team of customer sales and services and SNR
- Customer sales/service agents to achieve individual station targets and network targets and objectives.
Customer service, sales Team Leader
EMIRATES
01.2014 - Current
Sales and Traffic Officer
TURKISH AIRLINES
01.2013 - 01.2014
- Expanding current clientele base
- Relationship building with existing and new corporate clients in all sectors.
Supervisor
AERO CONTRACTORS OF NIGERIA
01.2012 - 01.2013
- Ticketing and reservation
- LAGOS
- KANO
- Coaching a team of ticketing/sales/reservation agents
- Providing high and consistent quality of customer service to both internal
- And external customers with high customer satisfaction level.
Ticketing and reservations officer
VIRGIN NIGERIA AIRWAYS
LAGOS, SOKOTO
01.2006 - 01.2012
- KANO
- Providing high and consistent quality of customer service to both internal
- And external customers with high customer satisfaction level.
Senior marketing Executive/Business Development
MEGATECH NETWORKS. KANO
01.2002 - 01.2006
- Customer Relationship management
- Market survey analysis
- Marketing of fixed wireless, wired and internet services.
Education
Delf A2 - French
Bayero University
B.Sc. - Economics
01.1995 - 04.2000
Diploma - French Language
Skills
Strategic planning
undefinedAccomplishments
- Call centre and ticketing new hire courses.Face to face selling skills.Telecoms for Non-Engineers.Informaton technology applications for Executives.Winning customers’ hearts and money.Customer training and sales training.Feeling and quality service delivery.Record keeping Documentations.
Certification
Harvard Management
Timeline
Harvard Management
12-2023
Aviation Competition Law ( IATA )
04-2020
Customer service, sales Team Leader
EMIRATES
01.2014 - Current
Sales and Traffic Officer
TURKISH AIRLINES
01.2013 - 01.2014
Supervisor
AERO CONTRACTORS OF NIGERIA
01.2012 - 01.2013
Ticketing and reservations officer
VIRGIN NIGERIA AIRWAYS
01.2006 - 01.2012
Senior marketing Executive/Business Development
MEGATECH NETWORKS. KANO
01.2002 - 01.2006
B.Sc. - Economics
01.1995 - 04.2000
Coach
Delf A2 - French
Bayero University
Diploma - French Language
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