AISHA MUSA
Sales & Customer Service
Kano,Kano
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Coach
- Develop and motivate a team of customer sales and services and SNR
- Customer sales/service agents to achieve individual station targets and network targets and objectives.
Customer service, sales Team Leader
EMIRATES
01.2014 - Current
Sales and Traffic Officer
TURKISH AIRLINES
01.2013 - 01.2014
- Expanding current clientele base
- Relationship building with existing and new corporate clients in all sectors.
Supervisor
AERO CONTRACTORS OF NIGERIA
01.2012 - 01.2013
- Ticketing and reservation
- LAGOS
- KANO
- Coaching a team of ticketing/sales/reservation agents
- Providing high and consistent quality of customer service to both internal
- And external customers with high customer satisfaction level.
Ticketing and reservations officer
VIRGIN NIGERIA AIRWAYS
LAGOS, SOKOTO
01.2006 - 01.2012
- KANO
- Providing high and consistent quality of customer service to both internal
- And external customers with high customer satisfaction level.
Senior marketing Executive/Business Development
MEGATECH NETWORKS. KANO
01.2002 - 01.2006
- Customer Relationship management
- Market survey analysis
- Marketing of fixed wireless, wired and internet services.
Education
Delf A2 - French
Bayero University
B.Sc. - Economics
01.1995 - 04.2000
Diploma - French Language
Skills
Strategic planning
Diligent
Safety awareness
Team Training
Communication abilities
Verbal and written communication
Motivational leadership style
Team Bonding
Performance improvements
Developing agendas
Effective communication
Responsible and reliable
Accomplishments
- Call centre and ticketing new hire courses.Face to face selling skills.Telecoms for Non-Engineers.Informaton technology applications for Executives.Winning customers’ hearts and money.Customer training and sales training.Feeling and quality service delivery.Record keeping Documentations.
Certification
Harvard Management
Timeline
Harvard Management
12-2023
Aviation Competition Law ( IATA )
04-2020
Customer service, sales Team Leader
EMIRATES
01.2014 - Current
Sales and Traffic Officer
TURKISH AIRLINES
01.2013 - 01.2014
Supervisor
AERO CONTRACTORS OF NIGERIA
01.2012 - 01.2013
Ticketing and reservations officer
VIRGIN NIGERIA AIRWAYS
01.2006 - 01.2012
Senior marketing Executive/Business Development
MEGATECH NETWORKS. KANO
01.2002 - 01.2006
B.Sc. - Economics
01.1995 - 04.2000
Coach
Delf A2 - French
Bayero University