Aisha Balogun

• Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Trained new staff members on proper customer service and hospitality policies.
• Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Performed clerical and administrative support duties to optimize workflow procedures.
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
• Documented attendance, grades and test scores to update permanent records.
• Processed student registrations and withdrawals.
• Ensured compliance with local regulations by maintaining accurate attendance records for students and staff members alike.
• Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
• Assisted in the hiring process for new staff members, resulting in a more diverse and qualified workforce.

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