Hi, I’m
Aisha Ali Baba
Business
Porthacourt ,Rivers
Summary
Dynamic professional with a proven track record at the Mechanical Engineering Department Federal Poly Bida, excelling in quality management and customer satisfaction. Recognized for enhancing office efficiency through meticulous document management and strong relationship-building skills. Adept at cash handling and maintaining compliance, ensuring smooth operations and superior service delivery.
Overview
7
years of professional experience
3
Certifications
Work History
Mechanical Engineering Department Federal Poly Bida
Clerk
10.2016 - 03.2017
Job overview
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Assisted in budget preparation to ensure financial efficiency within department.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Umar Sanda Secretariat
Project Handler
03.2010 - 03.2010
Job overview
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Balanced competing priorities in a fast-paced environment without sacrificing accuracy or efficiency in daily tasks such as sorting parcels according to destination zones.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Completed visual inspections of Description to check quality against standards.
- Managed complex shipments requiring special care or unique circumstances by coordinating closely with internal departments for seamless service execution.
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
Education
Federal Polytechnic Bida Niger State Niger State
Higher National Diploma from Public Administration
03.2020
Bayero University Kano
OND from Public Administration
03.2014
Inter System Institute of Information Technology Kano
Diploma from Diploma in Data Processing And Information Technol
12.2010
Skills
Quality Management
Bookkeeping
Customer satisfaction
Sales expertise
Cash Management
Proficient in Type of Technology
Relationship building
Cash Handling
Mail handling
Certification
Anti Drug Abuse
Timeline
United nations security
03-2025
Anti Drug Abuse
07-2022
Clerk
Mechanical Engineering Department Federal Poly Bida
10.2016 - 03.2017
SUG
07-2015
Project Handler
Umar Sanda Secretariat
03.2010 - 03.2010
Federal Polytechnic Bida Niger State
Higher National Diploma from Public Administration
Bayero University
OND from Public Administration
Inter System Institute of Information Technology
Diploma from Diploma in Data Processing And Information Technol