Aishat Olamide Adelaja
Abuja
Summary
Customer Service Representative with experience handling high-volume inquiries, converting leads, managing bookings, and maintaining smooth customer interactions. Skilled in communication, CRM tools, social media messaging, and ensuring excellent customer satisfaction and retention.
Overview
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Pelta Spa
Abuja
08.2025 - Current
- Attend to an average of 25 clients weekly, ensuring smooth booking and service flow.
- Respond to 15-20 messages daily across Instagram and WhatsApp, providing fast, accurate support and maintaining high engagement.
- Achieve a 70% conversion rate from inquiries to confirmed bookings, demonstrating effective communication and customer persuasion skills.
- Manage bookings and customer records using MioSalon CRM.
- Update and maintain accurate daily sales and service reports using excel.
- Resolved customer complaints effectively, ensuring high satisfaction and repeat business.
- Managed scheduling of staff and client appointment for smooth operations
Education
Bachelor of Science - Business Administration
University of Abuja
Abuja , Nigeria 10.2018 - 02.2022
Skills
- Customer Communication
- Empathetic communication and active listening
- Lead Conversion
- CRM Tools (MioSalon)
- Microsoft Office
- Social Media Management
- Problem Solving
- Time Management
Certification
National Youth Service Corps, 04/01/24
Languages
- English
- Yoruba
Timeline
Customer Service Representative
Pelta Spa
08.2025 - Current
Bachelor of Science - Business Administration
University of Abuja
10.2018 - 02.2022