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Caring, friendly, highly motivated and career driven professional with 19 years of experience in customer service and collections. My objective is to acquire a position where I can utilize my experience and skills to benefit the organization. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. I am excited about the prospect of working with a Corporation to improve the customer experience and increase retention through quick resolution of any customer concerns.

I am a highly driven Quality Assurance Analyst with exceptional oral and written communication abilities. I possess a comprehensive understanding of computer program development. Proficient in conducting quality assurance tests and providing consultancy services to clients.

Quality Analyst with a total of 10 years+ experience in Customer Service and Customer Experience domains. Enhance team quality performance and maximize customer satisfaction through continuous auditing and recommending process improvement as well as training team members.
Successful at auditing, training, mentoring, and managing teams to promote culture, continual improvement and delivering best possible customer experience.

Airat Morolake Anifowose

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Quality Assurance Analyst

Software Tester Trainee

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Bachelor of Science - Computer Science (Technology)

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Quality Assurance Analyst

Software Tester Trainee

Bachelor of Science - Computer Science (Technology)

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