AINA ELIZABETH OLUWADAMILOLA
Magodo Phase2
Summary
I’m an experienced professional with a strong background in managing operations, sales, and client relationships within the travel agency industry. I’m passionate about creating seamless and memorable travel experiences by understanding client needs and delivering tailored solutions. Skilled in leading teams, coordinating with travel partners, and handling all aspects of bookings and customer service, I thrive in fast-paced environments that require attention to detail and excellent communication. I’m committed to helping clients explore the world while driving growth and efficiency for the agency.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Sales Manager
Llyma Travels
Omole Phase 2
05.2022 - Current
- Manage daily sales operations and lead a team to promote and sell travel services.
- Create and customize travel packages based on client needs and preferences.
- Build strong relationships with clients, handling inquiries, bookings, and after-sales support.
- Work closely with tour operators, airlines, and hotels to negotiate the best rates and deals.
- Set and track sales targets, coach team members, and improve overall performance.
- Collaborate with marketing to run promotions and attract new customers.
- Identify new market opportunities and expand the client base, including corporate accounts.
- Ensure a smooth booking experience and high levels of customer satisfaction.
- Stay updated on travel trends, visa processes, and destination knowledge to support the team.
- Prepare sales reports and share insights with management to guide decision-making.
Team Lead Sales and Marketing
GMS TRAVELS
01.2020 - 02.2022
- Led the sales and marketing team to promote travel packages and services.
- Planned and ran marketing campaigns to attract new customers.
- Worked with hotels, airlines, and other partners to create travel deals.
- Set sales targets, tracked team performance, and supported team members.
- Managed social media pages, emails, and other online promotions.
- Handled customer inquiries, bookings, and made sure clients were satisfied.
- Found new business opportunities and built relationships with clients.
- Researched competitors and market trends to improve offers.
- Attended events to promote the company and build partnerships.
- Prepared sales reports and shared updates with management.
Restaurant Manager
Danke Fast Foods Ltd
09.2017 - 12.2019
- Hired, trained, and supervised staff to maintain high standards of service and safety.
- Managed staff schedules, monitored performance, and provided regular feedback.
- Resolved staff issues and supported team development.
- Oversaw daily restaurant operations, ensuring smooth service and coordination.
- Maintained cleanliness, hygiene, and food safety standards.
- Managed inventory, tracked stock levels, and reduced waste.
- Controlled operational costs and worked to maximize profitability.
- Handled customer complaints professionally and ensured guest satisfaction.
- Collected customer feedback to improve service and operations.
- Assisted with menu planning and development with kitchen staff.
- Supported marketing efforts to attract and retain customers.
- Maintained strong relationships with suppliers and ensured consistent supply.
- Demonstrated strong leadership, communication, and problem-solving skills.
- Ensured high attention to detail and adherence to operational standards.
Assistant Manager, Business Development
Vitafoam Nigeria PLC
10.2013 - 01.2017
- Contributed to the “Much More Than Mattress” campaign, which repositioned Vitafoam as a comfort solutions brand, leading to a 20% increase in related product sales and a 40% boost in brand awareness.
- Supported the “Orange Moment” campaign aimed at strengthening trade partner relationships and increasing top-of-mind awareness (TOMA) among consumers.
- Participated in a supply chain process improvement project, resulting in a 2-day reduction in cycle time.
- Involved in ERP blueprinting across key business functions, helping the company shift from manual to automated processes.
- Helped develop and implement the company’s digital strategy, leading to a 50% increase in customer engagement across digital platforms.
- Assisted in creating brand strategies and concepts for new initiatives and brand-related products.
- Took part in creative brainstorming sessions to generate new business ideas and marketing concepts.
- Prospected and built relationships with potential clients, helping to grow the business unit.
- Presented new products to existing clients to drive repeat business and upselling.
- Worked with internal teams to meet client needs and ensure satisfaction.
- Organized and participated in both internal and external client debriefs.
- Delivered insights on business trends to the team and management for new service and product development.
- Identified opportunities for new campaigns, services, and distribution channels to increase sales and market reach.
NYSC (Sales Analyst)
Nigerian Bottling Company
Agidingbi, Nigeria
03.2011 - 10.2012
- Analyzed sales reports to identify best-selling products and top-performing regions.
- Tracked the results of different sales channels and marketing campaigns.
- Created and updated sales dashboards and reports for managers and other teams.
- Researched competitors to spot new opportunities and potential risks.
- Worked with the sales team to set targets and plan sales strategies.
- Helped prepare sales presentations and proposals for clients.
- Supported the creation and delivery of sales training programs for the team.
Client Services Executive
Brand Celerate
Surulere, Nigeria
07.2009 - 09.2009
- Built and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Communicated with clients through phone, email, and other channels to provide updates and answer questions.
- Handled client issues and complaints, providing quick and effective solutions.
- Helped new clients get started and supported existing clients with their accounts.
- Identified opportunities to offer additional services and retain clients.
- Kept accurate records of client conversations, updates, and activities.
- Worked with other teams to make sure client needs were met.
- Followed company policies and industry rules in all client interactions.
Education
Bsc. (Hons) - Mass communication
Covenant University
Ota, Ogun State 01.2007 - 01.2011
West African Senior School Certificate - undefined
Olashore International School
Iloko- Ijesa, Osun State 01.2001 - 01.2007
Skills
- Client Relationship Management
- Sales Strategy & Target Achievement
- Marketing Campaign Planning & Execution
- Team Leadership & Staff Development
- Customer Service & Complaint Resolution
- Business Development & Client Prospecting
- Market Research & Competitor Analysis
- Sales Reporting & Data Analysis
- Travel Package Design & Customization
- Vendor & Supplier Negotiation
- Inventory & Operational Management
- Process Improvement & ERP Implementation
- Budgeting & Cost Control
- Strong Communication & Presentation Skills
- Problem-Solving & Conflict Resolution
- Attention to Detail & Quality Assurance
- Bilingual
References
References available upon request.
Interests
- Strategic Video Gaming
- Traveling and Exploring New Cultures
- Music Appreciation
- Culinary Arts and Cooking
Timeline
Sales Manager
Llyma Travels
05.2022 - Current
Team Lead Sales and Marketing
GMS TRAVELS
01.2020 - 02.2022
Restaurant Manager
Danke Fast Foods Ltd
09.2017 - 12.2019
Assistant Manager, Business Development
Vitafoam Nigeria PLC
10.2013 - 01.2017
NYSC (Sales Analyst)
Nigerian Bottling Company
03.2011 - 10.2012
Client Services Executive
Brand Celerate
07.2009 - 09.2009
Bsc. (Hons) - Mass communication
Covenant University
01.2007 - 01.2011
West African Senior School Certificate - undefined
Olashore International School
01.2001 - 01.2007
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