Acquiring Chartered Institute of Stockbrokers license
Ahmed Oladipupo
3, Oremeji Close, Off Taiwo Toyin Street, Alagbado,Lagos, Nigeria
Summary
Skilled Branch Operations Manager and MBA applicant with 3+ years of experience of pension industry and demonstrated success in coordinating team and operations activities, seeking to add value to California State University's student body whilst developing investment management skill. As a branch operations manager, I reduced clients' complaints by improving the turnaround time for processing client transactions by 24 hours.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Acting Head, Branch Operations
Stanbic IBTC Pension Managers Limited
03.2020 - Current
- Oversaw branch team consisting of 6 customer service representatives and 1account and support admin officer.
- Reviewed and processed more than 400 benefits applications monthly.
- Received superior customer service satisfaction scores for 3 consecutive quarters.
- Motivated staff to exceed turnaround time (TAT) of 10 working days for processing pension benefit applications.
- Compiled and render weekly report and monthly reports of benefits applications, net promoter scores (NPS) and branch activity reports.
- Carried out pension benefits analysis
- Compiled and evaluated customer feedback to improve operations.
- Assessed team members performance in relation to the set Key Performance Index (KPI).
- Trained 10 branch and regional managers on how to review and process benefit applications.
- Managed customers complaints and resolved them timely.
- Trained team members on proper procedures and strategies to improve productivity.
- Offered clients pension advisory.
Benefits Administrator
Stanbic IBTC Pension Managers Limited
11.2017 - 03.2020
- Reviewed and filed compliant pension benefits applications to the regulatory authority for approval within 24hrs of receipt.
- Had continuous engagement with stakeholder units for prompt resolution of outstanding issues raised against pension benefits applications.
- Engaged with the legal team for the verification letter of administration (LOA) for deceased applications.
- Responded to enquiries received via email within 24 hours of receipt.
- Prepare weekly, monthly and quarterly reports of benefits applications.
Education
Bachelor of Science - Biochemistry
Federal University Of Agriculture, Abeokuta
Ogun State 09.2011 - 09.2015
Skills
Management
Client Service
Analytical
Data Visualization
Accounting
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Additional Information
Level II candidate, Chartered Financial Analyst Institute.
Accomplishments
- Recognized for the best Alternate Channels initiative (2020).
- Nominee (2018): Best new staff of the year for exemplary performance.
- Got 2 commendations from clients for excellent service.
- Developed Voluntary Contribution tax calculator (Excel based) decreasing error rate by 50% and increasing computation speed by 30%.
- Held sales coaching sessions with team members quarterly decreasing the knowledge gap significantly and reduction in error rate by 50%.
Interests
Timeline
Acting Head, Branch Operations
Stanbic IBTC Pension Managers Limited
03.2020 - Current
Benefits Administrator
Stanbic IBTC Pension Managers Limited
11.2017 - 03.2020
Bachelor of Science - Biochemistry
Federal University Of Agriculture, Abeokuta
09.2011 - 09.2015