AHMED KELANI

Currently leading the delivery of an order management system to improve the processing time and efficiency of orders for a bakery

Key Responsibilities:

• Managed multiple projects from conception to completion, ensuring timely delivery, and within the project budget
• Collaborating with key stakeholders to capture, validate, document business and system requirements to ensure they align with key strategic objectives and user need
• Leading in the documentation of 'As Is' and 'To Be' business processes and requirements as well as developing the process flows to support the design and development of solutions for the business
• Strategically modelling and documenting the existing processes and target operating model using BPMN 2.0
• Documenting project deliverables including Project Initiation Documents, Business Requirement Documents, Use Cases, User Stories, User Journeys, and Acceptance Criteria
• Monitoring and prioritizing Project Backlog on an on-going basis to meet the release timeline and ensure delivery of value to the business
• Responsible for guiding the direction of the project and developing the project plan and all subsidiary plans
• Built a robust project plan reflecting the agreed WBS coding structure to ensure all deliverable were captured to gain clients approval
• Liaising with the Scrum Master in setting the expectations for delivery of new functionalities and mitigating impediments impacting successful team completion of Release/Sprint Goals
• Meeting Management-Setting up meetings, sending out agendas, minute meetings and circulating to appropriate parties.
• Conducted training classes, held personal meetings and led special workshops to improve employee performance.
• Led cross-functional teams in analyzing technological changes to understand operational impact.
• Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.

Key Achievements:

• Proactively mitigated all risks before they turn to issues which led to a successfully delivery of the order management system to the bakery within an agreed timeframe and within budget.
• The Order management system increased the number of orders processed by 35%

Supported several digital transformation projects; including the design of a Learning Management System, Customer relationship management system, Hospital Management system, website feature improvements and an API that connect two Platforms

Key Responsibilities:

• Led requirements gathering sessions and conducted workshops to document business requirements and communicate solution designs/capabilities to senior internal and external stakeholders
• Collaborated with cross-functional teams to analyze business requirements, identify opportunities for improvement, and implement solutions to streamline processes
• Conducted market research and analyzed data to provide insights and recommendations for business decisions
• Created UML diagrams, process flows, and wireframes using Visio and Balsamic to communicate project requirements and design
• Conducted in-depth analysis of customer data and market trends to identify opportunities for growth and improve customer experience
• Collaborated with stakeholders to define project scope, objectives, and timelines
• Developed and executed test plans to ensure successful implementation of new projects
• Conducted regular training sessions for stakeholders to ensure proper use of new tools and systems
• Utilized Jira to manage project tasks, issues, and requirements tracking
• Managed project timelines, resources, and budgets using MS Project.

Acted as the primary point of contact for clients, handling inquiries, complaints, and escalations.

Key Responsibilities:

• Approached each problem with a fresh mind and analytical strategies to quickly resolve client concerns
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
• Developed and maintained strong relationships with key clients and partners
• Managed a portfolio of accounts, ensuring customer satisfaction and identifying opportunities for growth
• Led the development and implementation of business strategies that increased revenue growth by 20%
• Conducted market research to identify business opportunities and new markets
• Collaborated with cross-functional teams to develop and implement marketing strategies

Key Achievements:

• Best new comer 2017
• Best Account Manger Q3 2019
• Generated $1m-$3m sales revenue annually