Work Preference
Summary
Overview
Work History
Education
Skills
AWARDS, LEADERSHIP & HONOUR
BIO DATA
HOBBIES & INTEREST
Languages
Timeline
Generic
Ahmed Bello
Open To Work

Ahmed Bello

Ilorin

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programsWork from home optionPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company Retreats4-day work week401k matchFlexible work hoursStock Options / Equity / Profit Sharing

Summary

To apply my professional skills and creative techniques through good team work and excellent use of initiative on challenges confronting any organization, putting organization interest as priority and using available resources to achieve goals of the organization. Excellent communication skills, always eager to learn which puts me on a competitive edge. Confident and keen observer with great customer focus.

Diligent [Desired Position] with proven track record in resolving customer inquiries and enhancing service experiences. Demonstrated ability to address customer concerns effectively and improve satisfaction levels. Utilized effective communication and problem-solving skills to foster positive customer relationships.

Professional customer service specialist proficient in managing customer interactions and resolving issues promptly. Known for strong collaboration and achieving positive outcomes. Reliable and adaptable, consistently meeting team and customer needs. Skilled in conflict resolution and customer engagement.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Customer service specialist with strong focus on communication, problem-solving, and empathy. Proven ability to support clients and adapt to changing situations while maintaining high standards. Known for fostering team collaboration and consistently achieving results. Proficient in handling inquiries, resolving issues, and enhancing customer satisfaction.

Experienced with handling customer inquiries and resolving complaints efficiently. Utilizes strong communication and interpersonal skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and delivering high-quality service.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Care Service Representative

International Scientific Optical Network, ISON Xperience
Ilorin, Kwara State, Nigeria
03.2021 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
  • Managed technical support tickets using CRM systems to streamline issue resolution.
  • Developed training materials for new hires, enhancing onboarding processes.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Collaborated with cross-functional teams to implement process improvements.
  • Mentored junior representatives, fostering a team-oriented environment and skill development.
  • Spearheaded initiatives to enhance response times, increasing overall efficiency.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Evaluated service protocols regularly to align with industry best practices and standards.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Class teacher

Nurul Haqq Group of Schools
Ogbomosho
01.2023 - 01.2024

Head Staff

Imam Katibi Center for Quran memorization
01.2022 - 01.2023

Head Staff

Abu Anas Institute of Quran memorization
Asa dam
01.2018 - 01.2019

Education

Bachelor of Science - Social Studies Education

National Youth Service Corps
Ogbomosho, OYO State
07-2023

B.sc (Ed) - Education Social Studies

Ekiti State University
Ado-Ekiti
01.2023

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Darul Kitab Wasunnah College
Gaa Akanbi
01.2019

West Africa Examination Council (WASSCE) - undefined

Government Day Secondary School
Aboto-Oja, Kwara state
01.2016

Senior School

United Community Secondary School
01.2014

First School Leaving Certificate - undefined

Ansarul Islam Primary School
Oke-Aluko
01.2008

Skills

  • Communication and Writing Skills
  • ICT skills
  • Leadership skill
  • Customer Relationship Management
  • Public Speaking
  • Problem resolution
  • Relationship building
  • Customer relations
  • Verbal and written communication
  • Active listening
  • Customer service
  • Time management
  • Multitasking and organization
  • Inbound customer service
  • Call center experience
  • Task prioritization
  • Product knowledge
  • Customer relationship management
  • Complaint handling
  • Quality assurance
  • Issue escalation
  • Brand representation
  • Product education
  • Call logging
  • Call handling
  • Teamwork
  • Problem-solving skills
  • Attention to detail
  • Computer skills
  • Excellent communication
  • Reliability
  • Customer service excellence
  • Understanding customer needs
  • Continuous improvement
  • Interpersonal communication
  • Professionalism
  • Self motivation
  • Stress tolerance

AWARDS, LEADERSHIP & HONOUR

Best writer and Motivational speaker of the year, Ekiti state University Ado-Ekiti, 2021, Best Student of the year, Ekiti state University Ado-Ekiti, 2022, Speaker of the year, Ekiti state University Ado-Ekiti, 2022, Vice president of the Student Union, Ekiti state University Ado-Ekiti, 2021, Public Relation Officer of indigenous Ilorin Emirate Student Union, 2022, Speaker for the Muslim Students Association of Nigeria, Ekiti State University Ado-Ekiti, 2022, Imam of the Muslim Corps member in Camp, 2023

BIO DATA

  • Date of Birth: 31st December, 1996
  • Gender: Male
  • Local Government: Ilorin South
  • State of Origin & Nationality: Kwara State, Nigeria.
  • Marital Status: Single

HOBBIES & INTEREST

Writing & Reading, Counselling, Volunteering, Research, Explore and Learning

Languages

Arabic
Full Professional

Timeline

Class teacher

Nurul Haqq Group of Schools
01.2023 - 01.2024

Head Staff

Imam Katibi Center for Quran memorization
01.2022 - 01.2023

Customer Care Service Representative

International Scientific Optical Network, ISON Xperience
03.2021 - Current

Head Staff

Abu Anas Institute of Quran memorization
01.2018 - 01.2019

B.sc (Ed) - Education Social Studies

Ekiti State University

undefined

Darul Kitab Wasunnah College

West Africa Examination Council (WASSCE) - undefined

Government Day Secondary School

Senior School

United Community Secondary School

First School Leaving Certificate - undefined

Ansarul Islam Primary School

Bachelor of Science - Social Studies Education

National Youth Service Corps
Ahmed Bello