AGU PATIENCE AMUCHE
Hospitality Operations Supervisor
Bonny Island
Summary
Results-driven Housekeeping and Laundry Supervisor with extensive experience managing operations in a large-scale hospitality facility (600+ rooms) within a high-standard corporate environment. Proven ability to lead teams, maintain exceptional cleanliness standards, manage assets, and deliver excellent guest experiences. Recognized for quality service delivery and operational efficiency.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Housekeeping & Laundry Supervisor
ASC Nigeria Ltd (NLNG Guest House)
03.2025 - Current
- Supervise housekeeping and laundry operations across a 600+ room facility.
- Lead and manage a team of 144 staff, ensuring high performance and service delivery.
- Reduced guest complaints by 40% through improved service quality and faster issue resolution.
- Improved room readiness by 27%, through streamlined housekeeping turn over process, enhancing guest check-in experience.
- Conduct detailed inspections to ensure rooms meet quality standards before occupancy.
- Ensure consistent availability of guest supplies and amenities.
- Coordinate maintenance activities for prompt resolution of issues.
- Manage asset inventory, tracking, and replacement planning.
- Support VIP visits and corporate event room setups.
- Prepare operational reports on readiness, maintenance, and service performance.
Admin Support Officer / Room Readiness & Asset Management Officer
Multinational Technologies Ltd (NLNG Guest House)
05.2022 - 02.2025
- Oversaw room readiness and ensured compliance with hospitality standards.
- Managed inventory of assets including furniture, equipment, and linens.
- Coordinated with housekeeping and maintenance teams for efficient operations.
- Maintained accurate records of asset movement and condition.
- Ensured compliance with health, safety, and sanitation regulations.
- Supported guest service delivery and handled accommodation-related concerns.
Human Resources Officer / Personal Assistant to COO
Makon Engineering & Technical Services Ltd
03.2018 - 04.2022
- Managed recruitment processes including sourcing, interviews, and onboarding.
- Developed and monitored staff performance systems (KPIs, appraisals).
- Coordinated training programs and employee development initiatives.
- Handled employee relations, welfare, and disciplinary processes.
- Provided executive administrative support to the COO.
- Coordinated meetings, travel, and corporate communications.
Relationship Manager / Account Officer
United Bank for Africa (UBA Plc)
01.2008 - 02.2018
- Managed customer accounts and built strong client relationships.
- Drove sales of banking products and achieved business targets.
- Resolved customer issues and provided financial guidance.
- Supported business growth through customer acquisition and retention.
Education
Postgraduate Diploma (PGD) - Business Administration
Nasarawa State University
Keffi01-2014
Higher National Diploma (HND) - Cooperative Economics & Management
Institute of Management & Technology
Enugu01-2006
National Diploma (ND) - Cooperative Economics & Management
Institute of Management & Technology
Enugu01-2003
Skills
Housekeeping & Laundry Operations
Team Leadership & Staff Supervision
Guest Service Excellence
Quality Control & Inspections
Health, Safety & Compliance (HSE)
Asset & Inventory Management
Facility Operations Coordination
Problem Solving & Decision Making
Certification
Chartered Associate, Operations & Supply Chain Management — 2025.
Timeline
Housekeeping & Laundry Supervisor
ASC Nigeria Ltd (NLNG Guest House)
03.2025 - Current
Admin Support Officer / Room Readiness & Asset Management Officer
Multinational Technologies Ltd (NLNG Guest House)
05.2022 - 02.2025
Human Resources Officer / Personal Assistant to COO
Makon Engineering & Technical Services Ltd
03.2018 - 04.2022
Relationship Manager / Account Officer
United Bank for Africa (UBA Plc)
01.2008 - 02.2018
Higher National Diploma (HND) - Cooperative Economics & Management
Institute of Management & Technology
National Diploma (ND) - Cooperative Economics & Management
Institute of Management & Technology
Postgraduate Diploma (PGD) - Business Administration
Nasarawa State University
ADDITIONAL INFORMATION
- Strong attention to detail and organizational skills.
- Proven leadership in multicultural team environments.
- Willing to relocate and work flexible shifts.