Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
CustomerServiceRepresentative

Agu Collins

Abule egba,Nigeria

Summary

Dynamic Customer Service Representative with a proven track record at Maywood Lending Limited, excelling in CRM management and complaint resolution. Adept at processing loan applications efficiently, I consistently deliver effective solutions, enhancing customer satisfaction and loyalty. My commitment to outstanding service drives results and fosters positive client relationships.

Overview

3
3
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Maywood lending limited
03.2025 - Current
  • Assisted customers with inquiries regarding loan applications and services.
  • Processed customer requests efficiently through the company's CRM system.
  • Resolved customer complaints by providing timely and effective solutions.

Customer Service Representative

Nsia insurance company
Lagos
02.2023 - 02.2025
  • Assisted customers with inquiries regarding loan applications and services.
  • Processed customer requests efficiently through the company's CRM system.
  • Resolved customer complaints by providing timely and effective solutions.

Education

Federal Polytechnic Damaturu
Yobe state

Skills

  • Customer service
  • CRM management
  • Complaint resolution
  • Loan processing

Languages

English
Advanced (C1)
C1

Certification

Institute of management study

Accomplishments

The best Customer service representative since my time with Nsia insurance company

Timeline

Customer Service Representative

Maywood lending limited
03.2025 - Current

Customer Service Representative

Nsia insurance company
02.2023 - 02.2025

Federal Polytechnic Damaturu
Agu Collins