AGOSU VICTORIA OLUWABUNMI
Igbo Elerin
Summary
Experienced in administrative and financial analysis roles with a proven track record of exceptional service in fast-paced environments. Strong attention to detail and decision-making skills for effective task management. Passionate about delivering outstanding service and contributing to organizational growth.
Overview
6
6
years of professional experience
Work History
Client Support Officer
Lapo Microfinance Bank
01.2024 - Current
- Delivered high quality support to clients, assisting with account inquiries, issue resolution, and transaction processing
- Proccesed and verified transactions, loan disbursements, and repayment accurately, ensuring compliance with regulatory requirements and reducing errors rate
- Built and maintained strong clients relationships by actively listening, addressing concerns, and following up to ensure satisfaction and retention
- Educated clients on microfinance products, services and policies , empowering them to make informed financial decisions
Data Entry Officer
Africa Wire and Allied Industries Ltd
01.2022 - 01.2024
- Performed regular data validation and verification to ensure integrity and reduce errors in records
- Managed and organized digital files, making retrieval and updating processes faster and more efficient
- Assisted in identifying and implementing process improvements
- Proactively resolved discrepancies by cross-referencing information and coordinating with relevant department
Administrative Assistant
A&E Diagnostic Center
01.2012 - 01.2017
- Performed strategic planning, execution and finalization of audits
- Participated in problem solving teams using SMED methodology, and involvement in total performance management
- Identify control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Monitor expenses vouchers, receipts, account payable and handling day-day accounting processes
Education
B.Sc. - Banking and Finance
Lagos State University
Ojo, Lagos State01.2021
Senior School Leaving Certificate -
Eedu Senior High School
Agbara01.2013
Skills
- Problem-Solving
- Critical Thinking
- Professionalism
- Client Orientation
- Prioritization
- Data Management
- Data Entry
- Database Management
- Microsoft Office Suite
- Excel
- Word
- Outlook
- PowerPoint
- Google Sheet
Timeline
Client Support Officer
Lapo Microfinance Bank
01.2024 - Current
Data Entry Officer
Africa Wire and Allied Industries Ltd
01.2022 - 01.2024
Administrative Assistant
A&E Diagnostic Center
01.2012 - 01.2017
B.Sc. - Banking and Finance
Lagos State University
Senior School Leaving Certificate -
Eedu Senior High School
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