Aghogho Ekure
Ozoro,Delta
Summary
Highly skilled professional with expertise in communication, problem-solving, and public relations. Demonstrates exceptional resourcefulness and remains calm under pressure, excelling in troubleshooting across various types. Committed to leveraging these skills to drive organisational success and enhance public engagement.
Experienced Online Chat Operator with knack for resolving customer queries quickly and maintaining high satisfaction levels. Excelled in managing multiple chat sessions simultaneously, leading to smoother operations and improved customer retention. Recognised for clear communication and problem-solving skills, contributing to consistent positive feedback from clients and colleagues alike.
Experienced in customer service with focus on online communication. Skilled at resolving queries quickly and providing clear, accurate information to enhance customer satisfaction. Utilizes strong written communication and problem-solving abilities to support clients effectively in virtual environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Online chat operator
LERA Agency
Ozoro, Delta
01.2024 - 02.2025
- Assessed client requirements quickly during chat sessions; subsequently recommended suitable products or services.
- Collaborated closely with team members to ensure seamless service delivery across platforms.
- Modified communication style according to client needs, thereby improving clarity of information shared.
- Dealt with customer complaints for swift resolution and satisfaction.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Boosted students' reading comprehension with creative teaching strategies.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
Sales and customer service representative
Indiana Enterprise
Ughelli, Delta
10.2021 - 06.2023
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Identified potential sales leads using market research strategies.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Maintained high standards of professionalism whilst interacting with customers.
- Provided detailed product information for informed buying decisions.
- Collaborated with the team to meet monthly sales targets.
Teacher
kingdom heritage schools
Asaba, Delta
01.2018 - 09.2019
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
- Assessed student progress, provided constructive feedback for improvement.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
Education
Higher National Diploma - Computer Engineering
Sultan Delta University
Ozoro 09.2016 - 09.2021
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Resourcefulness
- Public Relations
- Troubleshooting
Languages
English
Intermediate
Affiliations
- Reading, Swimming, Travelling and Writing
Timeline
Online chat operator
LERA Agency
01.2024 - 02.2025
Sales and customer service representative
Indiana Enterprise
10.2021 - 06.2023
Teacher
kingdom heritage schools
01.2018 - 09.2019
Higher National Diploma - Computer Engineering
Sultan Delta University
09.2016 - 09.2021
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