Ageji Idegwu
Customer Support Specialist
Federal Capital Territory, Abuja,Nigeria
Summary
Hello there, I am Ageji. A Knowledgeable and dedicated customer service professional with extensive experience in CRMs. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality.
What I bring to the table
- A diverse perspective and Experiences: As a Native Nigerian Leaving in Nigeria, I have been fortunate to work (Remotely) with Clients and organizations around the world as a service provider and tutor. through extensive training and experience, I understand to some extent how people of various cultures and backgrounds work."I enjoy this process".
- Customer Success: I have experience in customer success by understanding 'why', 'How' and using data Analytics and feedbacks to ensure the customer is satisfied. This will grow the brand, its reputation, and its credibility. In turn generating deal flow, better terms on deals, and a better return on investment.
Overview
3
3
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Call Center Agent (Contactor)
E-Core Services
Pittsburgh Pennsylvania, United State
03.2021 - Current
- I work remotely (from home) as an independent contractor in Nigeria, Making Outbound calls to offices and organizations in the United State
- Documented and detailed calls and complaints using call center's CRM database.
- Received incoming calls and paged individuals and departments over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Customer Support Representative
Outsource Global
Federal Capital Territory, Abuja
09.2019 - 03.2021
- I work remotely as an appeals agent using various CRMs in the Customer Services Department at Citizens Disability, headquartered in Waltham, Massachusetts United States
- Multitasked to handle diverse customer needs in high-volume prioritizing tasks to keep up with challenging targets.
- Making high volumes of inbound and outbound calls to disabled US citizens in order to help them process their Social Security Disability benefits.
- Making outbound calls to various government officials, medical providers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reviewing claimant documents to be submitted to the Social Security Administration so they have a great chance of being approved for disability benefits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
English Language Tutor (Freelance)
Preply
Massachusetts, United State
07.2020 - 02.2021
- I teach the English language as a second language to students in different parts of the world
I have students from Paris, Poland, Russia e.t.c - Utilized positive reinforcement to encourage and motivate students.
- Supported students with helpful study habits and exam strategies.
- Worked independently with meticulous attention to detail.
- Met with students and discussed educational goals and expectations.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students.
Education
Bachelor of Science - Political Science
National Open University
Abuja Nigeria 07.2017 - 05.2021
Skills
Excellent CRMs Skills eg Salesforce, Zendesk etc
Emotional intelligence
Skilled Multi-tasker
Written and Verbal Communication
Customer Service and Communication Skills
Time management
Global and Cross cultural awareness
Customer service awareness
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
Customer Service Skills from Allison Academy
Timeline
Customer Service Skills from Allison Academy
04-2021
Soft Skill Communication From Allison Academy Academy
03-2021
Customer Service Call Center Agent (Contactor)
E-Core Services
03.2021 - Current
English Language Tutor (Freelance)
Preply
07.2020 - 02.2021
Customer Support Representative
Outsource Global
09.2019 - 03.2021
Bachelor of Science - Political Science
National Open University
07.2017 - 05.2021