Mary-Cynthia Agbugba
Control Room Supervisor
Ibadan,Oyo
Summary
Expert in coordinating fast-paced operations and leading teams to exceed corporate and customer expectations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
Work History
Network Analyst
Icsl
05.2021 - 11.2021
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Designed and implemented networks in collaboration with project engineers.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Optimized resource allocation through careful analysis of bandwidth usage patterns, maximizing efficiency without compromising quality of service.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Documented all server and network problems and other unusual events in detail.
- Created inventory, report and invoicing databases.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Improved network performance by analyzing and optimizing configurations.
- Monitored system logs for all company computers and devices to maximize uptime.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
Logistics Manager & Order Fulfillment Officer
NBDA
10.2023 - 12.2023
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed shipping and receiving of wide range of products daily.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Control Room Supervisor
British American Tobacco
10.2024 - Current
- Assisted in the development of safety protocols, contributing to a safer work environment for all employees.
- Conducted regular risk assessments, identifying potential hazards and initiating preventive actions to mitigate risks effectively.
- Collaborated with cross-functional teams to resolve operational issues promptly and efficiently.
- Reduced response times for emergency situations with effective communication protocols.
- Managed control room operations, ensuring smooth coordination of team members and resources.
- Dispatched orders or instructions to personnel through radiotelephone or intercommunication systems to coordinate auxiliary equipment operation.
- Monitor live footage from CCTV cameras: Continuously observe screens to identify any suspicious activity, unusual events, or potential security breaches.
- Detect and report incidents: Promptly recognize potential threats or violations like trespassing, vandalism, theft, or accidents, and notify security personnel or emergency services as necessary.
- Operate CCTV equipment: Control camera movement, zoom, and recording functions to obtain specific details of an incident or track a subject.
- Maintain accurate logs and records: Document observed events, timestamps, descriptions of individuals involved, and actions taken in response to incidents.
- Communicate effectively: Clearly relay information to security personnel, police, or other relevant parties with concise and accurate descriptions of events.
- Respond to alarms and alerts: Investigate triggered alarms, assess the situation, and take appropriate action, such as contacting security or activating lockdown procedures.
- Maintain and test CCTV equipment: Ensure cameras are functioning properly, report any
- technical issues, and participate in routine system maintenance as required.
- Follow safety protocols: Adhere to safety regulations and procedures for entering restricted areas or managing security incidents.
- Complete necessary paperwork and reports: Submit incident reports, logs, and other required documentation accurately and timely.
Education
First School Leaving Certificate - Primary School
Mary Hill Convent School
Ibadan,Oyo State 09.2004 - 07.2010
High School - Basic Science
Regina Mundi Girls Secondary School
Iwo,Osun State 09.2010 - 07.2014
Senior Secondary School Certificate - Sciences
Maverick College Ibadan
Ibadan,Oyo State 09.2014 - 07.2016
Pre-degree - Biology,Chemistry,Physics And English
Obafemi Awolowo University
Ile-ife Osun State 08.2016 - 07.2017
Bachelor Of Engineering - Computer Engineering
Oduduwa University
Ile-ife Osun State11.2022
Skills
Safety guidance and observance
undefinedTimeline
Cyberops
12-2024
Control Room Supervisor
British American Tobacco
10.2024 - Current
[IT Essentials] Training - [3 months]
12-2023
Logistics Manager & Order Fulfillment Officer
NBDA
10.2023 - 12.2023
Network Analyst
Icsl
05.2021 - 11.2021
Pre-degree - Biology,Chemistry,Physics And English
Obafemi Awolowo University
08.2016 - 07.2017
Senior Secondary School Certificate - Sciences
Maverick College Ibadan
09.2014 - 07.2016
High School - Basic Science
Regina Mundi Girls Secondary School
09.2010 - 07.2014
First School Leaving Certificate - Primary School
Mary Hill Convent School
09.2004 - 07.2010
Bachelor Of Engineering - Computer Engineering
Oduduwa University
Certification
[IT Essentials] Training - [3 months]
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