AGBOR JUSTINE COLLINS
Sales & Marketing Professional
Owerri, Imo State Nigeria
Summary
Organized and dedicated Sales & Marketing professional/ Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Excellent and dedicated professional with experience leading high-performing teams and problem solving in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored towards organizational growth, customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and increase organization advancement, streamline processes, and exceed organizational goals and targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SALES & MARKETING/ ADMINISTRATION
Kingspalm & Homes
04.2022 - 01.2024
- Marketing and selling of genuine landed properties
- Performs administrative activities through report rendition, planning, organizing, and directing team members
- Training, teaching, and leading a team of realtors
- Brainstormed innovative deliverables to encompass investors' vision
- Supervise and assign duties to my subordinates, correct and make changes where necessary
- Teach and guide prospective and existing investors to invest wisely
- Developed and implemented training plans to ensure all realtors have the necessary skills to complete projects.
BANK TELLER
United Bank For Africa(UBA)
12.2019 - 04.2022
- Franchise Desk officer; in charge of international remittance and bank transfers for customers
- Payment of cash deposit and withdrawal across the counter
- Listening, solving, and resolving bank customers' transaction disputes which earned me a certificate of commitment for excellent services from UBA
- Leads and shares bank's product knowledge with teammates
- Enrolling customers on bank E-channels such as ATM, mobile app, etc.
CUSTOMER RELATIONSHIP MANAGER
Ecobank Nigeria
10.2015 - 09.2019
- Opening of accounts for bank new customers
- Maintaining customer relationship through customer satisfaction and feedback
- Marketing and enrolling of the bank E-channel products such as ATM, mobile app, etc
- Onboarding of customers to bank digital platforms which I became the winner of the digital sales contest 2017
- Enrollment and capturing of BVN to new bank customers
- Growing bank deposit through deposit mobilization
- Collation of performance report as a team lead to Regional segment Head.
Education
CERTIFIED SALES & MARKETING PROFESSIONAL - Selling Skills And Sales Operations
HEROES NATION CONSULTING
LAGOS NIGERIA08.2023
HIGHER NATIONAL DIPLOMA (HND) IN PUBLIC ADMINISTRATION - Public Administration
Federal Polytechnic Nekede, Owerri, Imo State
IMO STATE, NIGERIA10.2015
Skills
- Administrator/ Administrative professional
- Proficiency in the use of computer and sound knowledge of basic microsoft packeges
- Certified Customer Relationship professional
- Excellent in oral and written communication
- Certified Sales & Marketing professional
- Customer Relationship Management
- Assignment delegation
- Excellence in Leadership and Team work
- Customer and client relations
- Office Administration
- Microsoft Office
- Documentation and Recordkeeping
- Database entry
- Sales Support
- Video Editing
- Confidentiality and Data Protection
- Office Management
- Fast Learner
- Multitasking and Time Management
- Product marketing
Certification
- Certified Trained & Marketing professional, HEROES NATION CONSULTING INSTITUTE, 08/01/23
- Certified and Trained Customer Relationship Professional, HEROES NATION CONSULTING INSTITUTE, 07/01/23
Awards
- MOGi Global Excellent Leadership Award
- Ecobank Digital Sales Contest winner/Brand Ambassador
- Ecobank MD's TOP 100
- Certificate of Excellence in Leadership
References
References available upon request
Hobbies and Interests
- Research
- Tourism
- Learning about other people’s cultures
Languages
English
Native language
IGBO
Proficient
C2
Timeline
SALES & MARKETING/ ADMINISTRATION
Kingspalm & Homes
04.2022 - 01.2024
BANK TELLER
United Bank For Africa(UBA)
12.2019 - 04.2022
CUSTOMER RELATIONSHIP MANAGER
Ecobank Nigeria
10.2015 - 09.2019
CERTIFIED SALES & MARKETING PROFESSIONAL - Selling Skills And Sales Operations
HEROES NATION CONSULTING
HIGHER NATIONAL DIPLOMA (HND) IN PUBLIC ADMINISTRATION - Public Administration
Federal Polytechnic Nekede, Owerri, Imo State
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